Ashley

Elizabeth Muniz

Excellent service. Thank you!!

Aldine Queen

Overpriced and I never received my furniture. I am glad I didn’t receive my furniture when promised. This was my 3rd time purchasing from Ashley and I have never had any issues. They originally told me 2 weeks for my living room set. It’s been almost 6 weeks. So Sunday I went to American Furniture Warehouse and bought the same living room set at much lower price! Since I saved so much money I also purchased bar stools, entertainment center, coffee and end tables. Everything was in stock! After I left, I drove to Ashley furniture and canceled my order and got a refund with no hassle.

Doo Young Kim

This is THE WORST experience in my life. First, when my orders were delivered, half of them were defectives, so I requested replacement. Then, a lady over the phone spoke very bad words at the end of the phone call. But, no one in this store cared about what happened to me. Second, when I received my replacement order it was defective again. The driver asked me to keep it until it is replaced by a new one again. He also told me not to call to store... it will be replaced... But, later I got to know that they were not going to replace it if I did not call them... Luckily I called them because they did not take care of my previous issues. Third, I visited store again since my agent did not get my call anymore. I found him there but he just lied to me that he did not get my call. I talked to the manager of the store, and he offered me only $200 discount for troubles I had with another replacement. I did not want to waste more time, so I just came back home. When another replacement was arrived... I got so upset. They brought a part of the sofa... not whole. Even it was also not a new one... one side was pressed a lot.... Also, I found that the voltage of the power adapter was lower than what it should be... I was so upset again... but I let them leave it on my floor... since I just wanted to stop wasting my time... I just requested a new adapter and a lady told me to send it. Yesterday, I found that no discount was applied to my order... No adapter was delivered to me. I would like to call them, but I am afraid of calling them since I may lose my temper. This is my first review in my life, and this is my first step to claim my right. I will see how they can be worse than now... I will wait a few days more to see if they correct all these issues. If not, I will think about other ways to solve problems.

Alex Champion

Awesome customer service!!