Family Leisure San Antonio

Category: Outdoor furniture store

Address: 17975 IH 35 S North, Schertz, TX 78154, USA

Phone: +12103447665

Opening hours

Sunday: 12–5PM

Monday: 10AM–6PM

Tuesday: 10AM–6PM

Wednesday: 10AM–6PM

Thursday: 10AM–6PM

Friday: 10AM–6PM

Saturday: 10AM–6PM

Reviews

Alexandria Wester

Oct 14, 2022

Horrible company. Overpriced, not worth it. They use an outside company for ground excavation who is awful. The excavation looked like garbage and I knew it wasn’t properly leveled. Didn’t level ground properly and pool is not level. Wasn’t level from moment of install and company doesn’t take responsibility for this. We have used family leisure twice and this is the last time. I will be sure to let everyone I know, looking for above ground pool to stay FAR AWAY. Beware of their “warranty” and be sure to read all the fine print and don’t trust sales people because they are just as faulty as their equipment. Lady from family leisure blamed unleveled ground on “Mother Nature” YEAH OKAY KAREN Also the skimmer hole was spewing watered when installed and they told us to just silicone it ourselves. After paying over 11 thousand dollars😑 Also beware of pool liner replacement, you have to use another outside company for liner installation so when they tell you liner cost that doesn’t include the installation. Oooh and they tell you that you have to use their specific pool chemicals only, well their chemicals are exactly the same ingredients as regular shock treatment and chlorine tabs. Just another way for them to scam you 🤷🏻‍♀️

Steve Cohen

Oct 8, 2022

This place is awesome! All retail businesses should be like this! At the most basic level, it's really just a big box category killer pool/spa/patio store. Just like hundreds of others. But that's where the similarity ends. These place takes it to the next level. When you walk in, not only does the staff greet you, if you've been there before they welcome you back, call you by your name if they know it. Someone with excellent product knowledge will take you to the area that has what you need. If you need advice, they can provide it, especially if it will save you money. They offer free classes monthly on how to maintain your spa. These are informative and useful. Not just an expense for them to pawn overpriced items of questionable value. The purpose is proper maintenance and keep cost down. They don't just push product. As a matter of fact, they were encouraging less expensive means to maintain hot tubs if it's appropriate.

Gordon Ringler

Sep 21, 2022

Nice stuff but it's pricey!

Veronica Medina

Sep 14, 2022

Totally recommend Family Leisure. Daniel the sales rep. Helped us select the perfect Artesian Bimini 72 spa. Daniel provided all the information on questions we had before the purchase. Spa came in earlier than anticipated but their delivery team and referred electrician made everything so successful. Everyone has been so helpful. Great investment! Love our spa!

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Questions & Answers

We are looking to have installed a vinyl pool liner in our inground pool. Does your company do this?

Holly Williamson | Oct 26, 2018
Andrea Richards | Oct 26, 2019

Mr. Confer is a disgruntled ex-employee of Family Leisure, and his answer is untrue and made out of spite. We have many many happy customers! Family Leisure does not do relines for either above or inground pools, though.

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Do you have a list of techs in the area for hot tubs?

Yeldon Triez | Oct 25, 2020
Ellen Lockwood | Oct 25, 2020

They service hot tubs

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My $8k pool lasted 10 mths. (should last 10-20yrs). Customer service is piss poor. Staff and management are as rude as they come and they offer no help, no assistance, no responsibility. If anyone else has had these types of issues? Please reach out

matthew willis | Oct 25, 2021
Janet Mathis | Oct 25, 2021

I have always had great customer service at Family Leisure. I have always gone into the store with questions or concerns. Sorry you experienced this

Does Family Leisure have any pools available to buy?

Eric Speaker | Oct 25, 2020
Lannette Bone | Oct 25, 2020

My family purchased one last week and they had said they only had a few left but none smaller than 33". There's a long wait list for installation, however, anywhere from 3-8 weeks.

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What is your schedule for pool classes?

Irene Cardona | Oct 26, 2019
Bruce Bailey | Oct 26, 2019

That info is either listed on there website, or you'll have to call the store.

do you guys repair the mrt1000 pool cleaner. I purchased it about 3 years ago and the electronics part will not continue to power the cleaner longer than about 3 minutes.

James Williams | Oct 26, 2019
Will thetool1959 | Oct 26, 2019

Had same unit and problem. Did u get master box wet? That's what I did. Family Leisure doesn't repair them, but they hooked me up with someone who does. It's a pool equipment repair shop in Seguin off Hiway 90 Alt. Forgot their name, but u can always Google it. You'll need to drop off unit and once fixed, they will return to u via UPS. Reasonable people and prices. Very pleased with them. Good luck.

Do you sell drink coolers? NOT portable coolers, not standard refrigerator, something a glass door, adjustable shelves, light, adjustable temp control..

Frank Dickinson | Oct 26, 2019
Family Leisure San Antonio | Oct 26, 2019

We do not carry drink coolers currently in store with that description, however we have patio sets with built in ice chest into end tables and side tables. We carry outdoor rated refrigerators for kitchen islands and standalone. None with glass fronts. Special options are available through our website.

Did Family Leisure ever sell 21' round above ground pools?

Kirk Nixon | Oct 26, 2018
Mary Castillo | Oct 25, 2020

A-Tex Pools sells 21' pools in several different models. We bought our 21' pool from them because their price was great in comparison with other places, plus came with lots of upgrades. The customer service has been awesome every time we have questions. I highly recommend A-Tex.

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