Holiday Inn Express & Suites Saint Augustine North, an IHG Hotel

Diamela Pastorello

1. The manager did not let anyone check in until 3:05 pm . Once he started checking in, at least 20 people started lining up like sheep and had to wait for at least 30 minutes. No accommodations at all… 2. The hallway was not vacuumed and full of spots. 3. The shower did not work . The receptionist did his best to accommodate us, however, it is unacceptable to see this level of maintenance. 4. Breakfast was poor- only a few ingredients ( ran out of turkey sausages before 8 am) The personal were kind but you can see that they were understaffed. For the priced we paid ( over $200), I expected a better hotel- it was more a Motel 6 for the price of Hilton.

Bert Rosado

Floor of the breakfast area was not clean (see photo) I don’t know the last time it was cleaned. Light over shower not working. Keurig was not working. Outlet by the desk was faulty. Desk chair is leaning to the side making it unsafe. No refrigerator. At least the linen and floor of the room appeared clean, that’s why 1 star otherwise ZERO stars. I did let the staff know before leaving.

Georgiejet

We were greeted promptly and courteously. Staff was excellent. Breakfasts were awesome. Room was very very clean Issues were quickly rectified. Overall an excellent experience. Would highly recommend this hotel to anyone traveling to the area.

Alyssa Bodden

This place was like staying at a Motel 6 in 1995. The only thing positive about this place is the location if you're traveling on 95 & just needed a place to sleep. Pool- In a tiny room that felt like a sauna. The pool was literally ice cold. A whisper was the loudest echo. Building- The carpets in the hallway are disgusting. Covered in stains & looks like they have never been cleaned since they've been installed. The walls are paper thin. I could hear the TV in the room next door. Rooms- the AC in our room worked when it wanted too. We woke up at 3am sweating. The window in our room leaked, it was raining while we stayed here. House keeping walked in the day we were leaving. Told & showed me the paper she had said that we had already checked out. Breakfast- There was what seemed to be a 16 year old working the Breakfast on his own. There was no breakfast when we went down at 8:40am. There were about 30 people sitting in there waiting on breakfast & coffee. I DO NOT recommend this hotel. I have been an IHG member since 2014 & NEVER experienced a stay like this. This makes me think of possibly switching hotel chains.