Verizon

Kireibianx

Happy to get my phone upgraded, but hated the hour and 15 mins wait. Overall took 2 hours.

angi marcela jimenez

We were in this store with my Husband, he speaks perfect English, I didn't much request service in Spanish for me. I wanted to know how the services they offered were to be able to change the operator, they gave us half an hour to wait arriving at 11:49 only one person to attend in Spanish the manager to everyone who entered if they waited he would come and solve immediately At no time did he approach us, not even to say sorry for the wait after 2 hours we made the decision to leave and he was at the door serving a customer speaking in Spanish, he did not even have the courtesy to say sorry for the poor service that we did not receive They gave neither good nor bad they did not attend us.

VEPPA SERVICES. WE CARE

Had a bad experience with the store representatives, couldn't have my issue solved after a week I still with phone software issues not related toward usage. The phone under guaranteed coverage that was supposed to be shipped overnight hasn't arrived since Tuesday and is Friday. I am still not able to do any calls included toward them

Jason Lakow

Definitely some kind of disconnect between corporate, management, and frontline employees here. They were super smug, bordering on aggressive, and lack any sort of ability to dial down a situation. I ordered a phone to pick up here. I did this over the phone, which they made me feel stupid for doing. When I came to pick up, they wouldn't release the phone to me because my wife is the account manager. None of this was communicated to me when I ordered, of course. Chase was happy to tell me off when I arrived - he educated me thoroughly on their privacy policy and how he could lose his job by giving me a phone that I ordered. I get it. Privacy is a major issue. I was able to produce 5 points of identification linking me to the account at that moment, but they wouldn't engage that. That is actually understandable. I get it. Where they lose me - The only solution offered by Chase was unreasonable in the moment - the account manager needs to be onsite in person to pick up the order with ID or Social. In a KYC world however, there are a ton of much more reasonable verification solutions to this problem. 'Seeing is Believing' is not exactly a privacy policy... Anyway, I just tried to access my wifes account. I'm not exactly Mr. Robot.... There was only one security question, and well, I'm married to her so I left 2 minutes later with my new phone. Even if they had just said, 'figure it out yourself we can't help you,' that would have been better than how this guy engaged me. What a joke.