UPS Customer Center

Category: Shipping and mailing service

Address: 820 Carpenter Rd, Defiance, OH 43512, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 11:30AM–12:30PM

Tuesday: 11:30AM–12:30PM

Wednesday: 11:30AM–12:30PM

Thursday: 11:30AM–12:30PM

Friday: 11:30AM–12:30PM

Saturday: Closed

Reviews

JR

Sep 2, 2022

I wish Amazon let me choose my shipper. I would not choose UPS ever again. Once again I pay for next day shipping and UPS screws me saying package is being held because they were unable to deliver.The train was blocking the tracks so they would’ve had to drive around the block, apparently that’s too much effort. I’ve had at least 6 deliveries from fedex and Amazon this week. They managed to find a way. What a joke!!!! Now I got drive 20 miles because these jokers won’t do they’re job. Hopefully I never have to deal with these hacks again. Update went to defiance to pick up and was told it was now at the Paulding ace hardware. Drove there they didn’t have it. Now an email saying it was delivered to Advanced auto!!! What an absolute joke! Unbelievable! Clowns!!!

AA 2002

May 25, 2022

I bought two things and says they are delivered to my house and i got there and nothing was there they either went to the wrong house or lost it I'm very upset and not satisfied with this business. I have never had a missing package until today. I work hard for my money to get nice things not for someone else to enjoy my money or my things.

Stacia Pigman

Apr 26, 2022

We have a regular UPS driver named Ryan who we can count on like one of our own team members. He works with us daily to coordinate our pick ups and drop offs here at Ohio Rotational Molding. Our shipping needs change from one day to the next from 2 boxed toilets to 65 ! He always manages to meet all of our demands and then some. He is polite and friendly. He takes an extra minute to assure envelopes come straight to the office and boxes on the dock where we need them. We realized how spoiled we are when we were without him, while he took his well deserved vacation. We APPRECIATE YOU RYAN!! Thanks for all you do!

Don Jodry

Apr 15, 2022

Pretty good service 👌

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Questions & Answers

Do the drivers come back around? Because I’ve been waiting for a delivery all day and I finally saw the ups driver come around the corner but they slowed down and just kept on going

Bob Bob | Oct 25, 2020
Macey Jack | Oct 25, 2020

Sometimes. It depends on how their board lays out their route. But you can call 1-800-PICK-UPS and we can check to make sure the driver does have the package and see if the driver can come back around.

Do they box up packages for you there?

Dalene Mathys | Oct 26, 2018
Steve Heidepriem | Oct 26, 2018

Yes we do box,package, label your items for shipment

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Can I pick up my package before my scheduled delivery?

Jstrong91 | Oct 25, 2020
deb plummer | Oct 25, 2020

I can't really speak for them, but when we were there a man came in to pick up his delivery and as I said they have very limited hours in the office.

I've been waiting for a delivery for weeks how do I find out where it is without the tracking number?

A Google User | Oct 25, 2020
Macey Jack | Oct 25, 2020

The only thing you can do is contact the shipper. Unfortunately there's nothing we can do without a tracking number.

Approximately how much would it cost to send a stool (20 & 1/4" W, 18" H, & 12" D)?

Catherine Austermiller | Oct 26, 2018
Lisa Hanenkratt | Oct 26, 2018

You can find rate information on ups.com

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Can I return a package at the defiance UPS

Ray Tate | Oct 26, 2018
Steve Heidepriem | Oct 26, 2018

Yes bring it to the customer counter 11:30-1:00 , or 5pm -7pm to the south employee door.

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