Dr. Carol L. Shields, MD

Bob Barkley

All the negative reviews about waiting for hours are true. And it is true your time with Dr. Shields herself is quite short. But all that is small stuff compared to the big picture: they save eyes and lives there. I drove three hours each way for Dr. Shields to save mine. The reason there's 50 people waiting is you are seeing the people with the best technology and the person who wrote the texts. For that, I'll accept the inconveniences.

Avery Smith

Customer service is a nightmare. No one you talk to there is polite, courteous, or kind.

Peter Bernardino

DO NOT COME HERE. 6 am appointment and got seen at 9am.Horrible patient service, horrible appointment times, the receptionist Marie is the rudest person I have ever came across. She will give you and abnormal amount of disrespect and speaks down on you. I’ve met prisoners nicer than Marie. Everyone in the waiting room was collectively complaining and even got to the point where we would cheer every time someone got called back because we were all waiting for so long. Appointment times aren’t respected, you have to pay for parking which is fine but when you’re waiting hours in a waiting room it’s gets frustrating. You could not pay me to come back here, it was absolutely miserable. No respect for anyones time. If I could give it 0 stars I would without ease.

Javier Briceno

Dr. Shields as one of the few world recognized doctors knows her subject matter expertise and if you live in the east coast you will most likely be "forced' to go to her. However, interactions with Dr. Shields are uncomfortable as her staff shakes (literally) in her presence. I would describe interactions with her as equivalent to that of a robot, with the exception that robots are not programmed to be rude. She points mistakes to her staff in front of the patient in the most unprofessional way I have ever seen a doctor do. Dr. shields shows no empathy and or interest in getting to know the patient - she only cares about the case. Her attitude is however compensated by some of her resident students that are friendly and excited to be in her practice. The finance department deserves a review of its own, as it is messy and again, no empathy for a patient. I wish there was somebody with Dr. Shield's knowledge but with the charisma that characterizes a great doctor.