SpringHill Suites by Marriott Naples

Mike Rice

My son and I stayed here for 5 days and 4 nights. During that time, not once did someone from house cleaning come to clean our room. I called the front desk to ask about it and was told that someone would come, but no one ever came. I called again the next day and was told that I should have called earlier because house cleaning had left for the day. All that was done to "remedy" the situation was an offer of fresh towels. While I understand that things can happen, I cannot stand for a lack of ownership. I will not be returning to this hotel ever again.

Amy Fraher

We were greeted by desk clerk Willy with fresh baked cookies and a run down of the local areas for dinner and such. The rooms were very comfortable, had a suite. The breakfast selection was nice. There was an inviting swimming pool and workout room, neither had the time to fully check out. If in the area would definitely stay again.

Elysee Marshall

Not good. No hooks for towels. Light switches in odd locations. Room needed some repairs. Did not lock my car on a brief trip to my room during the day. Cash was taken from glovebox. Was aware of the same person sitting on a bench outside the lobby, for long periods of time. Surprised this is branded under Marriott. Not a safe feeling property.

Renata Anderson

If you want to sleep in late don't come to this hotel location because they think it's appropriate to wake you up at 8:15 am and if you don't answer they come back again at 9 am wondering if your checking out even though it's posted on their website that check out is at 11 am. After calling the front desk and wondering why they were knocking on the door prior to check out, was told it is basically protocol which made absolutely no sense to me. Why are you knocking and disturbing paying customers for information you should already know.