Red Roof PLUS+ & Suites Naples Downtown-5th Ave S

Verified Hotel Guest

Positive: The room was very spacious and clean upon arrival. Negative: We stayed in the hotel for 4 days, but the room was never cleaned during our stay. The WIFI did not work so I got behind on a lot of my work that I needed internet to complete.

Tonya Bolton Photography

I would probably give it a 3.5 if I could but I don't think its a 4. I stayed in a standard double room for seven nights. If not for having to pay in full up front/non-refundable, I would have likely changed hotels. First of all, the staff was excellent. The front desk was a joy to be around. They were very nice and helpful when I needed them to be. The rooms were clean. It is because of this that I wish I could rank it higher but here is why I cannot: The air conditioner was on when we arrived but the room felt wet and smelled strongly of chlorine. I attributed this to being by the pool. The beds were average. We didn't have achy hips or backs after sleeping on them but they aren't terribly special. The pillows were worthless. They are labeled on the cases as Firm and Soft but they should be labeled Flat and Flatter. They were awful. I wound up using my memory foam airport neck pillow at night. That is how bad they were. The bathroom was TINY. Barely enough room to get in to close the door. The TV doesn't have many channels and it is not a smart tv nor a large one. Watch out for those $20 on-demand movies. We must've clicked on one without knowing because it showed up on our bill after we left. I called and they refunded it to me because they could see that I didn't actually watch it. Parking is not great if you are on the inside of the hotel with a pool view. My husband has a hard time walking sometimes and we had quite a far walk from the car to the room. The hotel is within walking distance to iHop and Olive Garden but we still drove for my husband. Walls are thin and the room is lit up at night. So, if you need quiet and darkness, do not forget your earplugs and sleep mask. There was no way to keep the light out of the room. The only option for white noise is the A/C which is usually fine for us but this unit was very loud and random. It always sounded like someone was trying to get in our room at night but it was just the A/C knocking. This hotel is on the edge of the nice part of Naples so if you like the better part of town, go elsewhere. We will not stay here again.

Christopher

Positive: There was truly noting redeeming for this hotel. Negative: 1. Door had to be kicked open because the sun expanded the door. 2. The floor was slimy and moldy. 3. No tv remote. I had to get one at the front desk and then it did not work. 4. No ironing board and iron. 5. No coffee maker. 6. rust-corroded tub.

Steve G.

Family hotel with very friendly and helpful staff, the rooms are large enough but the finishing level is low. Cleaning is done on Tuesdays and Fridays, which unfortunately is not sufficient to keep the rooms clean. extra cleaning was no problem so that was fine. The grounds around the hotel are open so there are often outsiders walking around to take advantage of what the hotel has to offer. All in all a fine stay.