SpringHill Suites by Marriott Jacksonville

roderick linzie

Very unhappy 🙁. I specifically identified pool requirements in my note prior to final booking. Disability requires exercise and I chose pool location to complete daily swimming. Pool was closed and I was given at least three different reasons why. Management gave a different rationale each level of discussion including contamination. Refused a refund for the day out of three and would not provide voucher for future stay nor points. The brand and name recognition and integrity are worth more but they chose to ignore phone calls and messages and only replied after negative public reviews.

Vanessa Simmons

I changed my original review that wasn't very positive due to the excellent customer service Erving provided to me and my family. All unhappy customers want is understanding and not excuses as to why things are happening that a guest is upset about. He went above and beyond to make things right. Thank you very much for reaching out and acknowledging me. He shows what true customer service is. You deserve a good review for your actions. Take care! The hotel was very clean. The breakfast was excellent and the room was awesome for my family of 6! Thanks again.

Dani Zapp

Hotel is very nice, updated, and clean! Beds are extremely comfortable too. We arrived quite late and were greeted by friendly staff! :) free parking in a large, safe lot. Free hot breakfast was really good! I was very surprised by the quality despite this hotel being one of the more inexpensive hotels in the area.

Kristen Igualada-Heine

The Hotel is very nice and clean and we enjoyed are stay. Customer Service is exceptional, I left my jewelry in the hotel and didn’t realize it until 2 hours later when we were half way to Orlando. I called and spoke with Stephanie who was great, she took several of my phone calls that day, made sure UPS did everything correct when they picked it up, and called to follow up with me. She made a stressful situation easier to deal with and it was much appreciated!