Mercy Clinic Primary Care - North County

Gary Hejkal

Relivly Quick check in a see doctor.

Porshea Neal

Had a very horrible experience at this location. Dr. S. Wilson and staff were very unprofessional. Please avoid if you can.

Tenshi

Please hire someone competent to pick up calls. Been holding forever

Sarah Clynes

I recently scheduled an appointment to be seen by Dr Mark Faron to get established as it had been several years since I have seen a primary care physician. I have several other doctors within the Mercy system and after reading reviews I decided to schedule with Doctor Faron based on the location and positive reviews. I arrived 20 mins prior to my scheduled appointment in order to complete the new patient paper work. I was the called back by the medical assistant right at the time of my appointment. She completed her assessment and questions within 10 mins and I was told the Dr would be in shortly and there was currently one patient ahead of me he still needed to see. I sat in the exam for over 40 minutes and no one ever came in to provide and update or reason for the delay. I finally stepped outside the room and tracked down a medical assistant asking what was causing such a delay. I was told he was running behind and it would only be a couple more minutes. I sat there for another 15 minutes before I walked out and informed the receptionist I somewhere to be and could no longer wait, after I had been waiting over an hour and was never seen. One would think the practice would reach out, apologize and attempt to reschedule, but I never heard a word. While I understand appointments can run behind and there is potential to wait, I am extremely disappointed in the professional of the staff for not even acknowledging I had been waiting that long or trying to make things right. Needless to say I will looking elsewhere for a provider.