CarMax

Tina Smith

Amazing, Fast & Flawless Experience with CarMax

Mike Girard

I had a car transferred from another state. Took about 10 days to complete and be ready for pickup. At delivery Overall a easy process to complete the sale. However driving home I noticed some brake grinding and soon after I received a warning that my rear brakes pads need replaced. Should have been caught on their inspection. I live 2 hours away. Also found today the coolant reservoir is nearly empty, the trim ring around one headlight is held on with Velcro mounting squares. Update - the service manager was east to work with. I can use a local shop that they have dealt with before for the inspection and repairs. They will pay for what’s needed. Update 2 car took 10 days to repair because parts had to be orders. All 4 rotors and pads were badly worn. Invisibly at a glance could tell. No coolant leak but it makes me wonder why it was low. What repair was done? I’ll have to get ahold of a mini or bmw dealer to find out the actual repair history. They also didn’t include my Iowa registration fee which they should have. So I had another $188 out of pocket for that. They were polite and responsive about the whole thing. But still a big hassle for 3 things that shouldn’t have been missed.

Pam Ralston

Excellent service and no pressure to buy

james west

My journey started with selling them my old car, just wasn’t what I thought it would be so I decided to sell it and start over. I had never been to a Carmax before and honestly it was a nice change. I had no intention of buying from them upon entry just because I had not thought that far ahead at the time. Upon arrival we talked about what they had to offer and it was not long before I drove out in a new car. Sadly due to some minor issues it turned out to be the wrong car for me but they have a 30 day return or exchange policy and they bent over backwards to find me exactly what I needed. They got me into something else that worked better for me and went out of their way to make everything quick and easy. I can honestly say I have never purchased a vehicle from a nicer more caring group of people. It was an amazing experience, and I will definitely return!