Virginia DMV East Henrico Customer Service Center

Category: Department of motor vehicles in Richmond, Virginia

Address: 5517 S Laburnum Ave #4430, Richmond, VA 23231, USA

Phone: +18044977100

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: 8AM–12PM

Reviews

Joel Cashman

Oct 19, 2022

I was impressed with how quickly and efficiently I was to get a new title, registration, and plates at East Henrico DMV. I arrived on time for my appointment and was in and out in only 10 minutes. Maybe they reduced some regulation because they barely needed any information from me compared to how I remember it in the past... Much better experience than the DMVs in some other states.

Beverly Owens

Oct 11, 2022

Excellent service. Made online appt. I arrived early Only few cars in parking lot so I was very hopeful. Only 5 people waiting service. I and out under 30 minutes.

Randolph Mayes

Sep 28, 2022

Such slow & uncaring service. Not one employee has ever showed any sense of urgency or tried to pick up the pace bc it was extremely busy‼️🤷🏽‍♂️ SMH 😒🙄

Denise Andrews

Sep 27, 2022

Best experience at a DMV ever. Courteous and attention to detail everything done of a long list that I needed to accomplish.

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Questions & Answers

What do I have to bring to renew a photo I'd?

Gerome Couser | Oct 25, 2018
Tony Robinson | Oct 24, 2020

I need to get a copy of my ID sent to me

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Do you have to have appointment or can you just walk in

elizabeth smith | Oct 24, 2020
Gayle Rasheed | Oct 24, 2021

Lost new registration tags for car.. Need to send a replaced. How do I get or request new tags for car

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I am giving my brother my old car I need to transfer the title what do I need to do to get an appointment

Sybrad Cox | Oct 24, 2021
Biasia B | Oct 24, 2021

Go online to set appt up

May be a dumb question but do they do walk ins for computer permit test

Dalonnie Miller | Oct 24, 2021
JE Harris3 | Oct 24, 2021

By appointment only.

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Do they give writing test on Saturday

Debra Gibbs | Oct 25, 2019
Logan Cooper | Oct 25, 2019

I think they do early in the morning. My advice is to get there as early as possible (preferably before 12) because they fill up VERY quickly and they do not answer the phone no matter how much you call. 🙄🙄🙄 Also, check and make sure that you have all the necessary documentation (forms of residence, IDs, etc.) needed for the test because they are very particular about what forms you need.

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What do I need besides a piece of mail with my name in address on there if I don't have anything else

Angela Davis | Oct 25, 2018
Tim Liverman | Oct 24, 2020

Would a birth certificate work

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is there a drive through

Rachel Harris | Oct 25, 2018
A | Oct 25, 2018

No. All DMV locations with a drive thru closed them years ago.

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How much do a driving record cost

vanessa andrews | Oct 25, 2018
A | Oct 25, 2018

If you go into an office the fee is $9, or if you purchase one online it is $8.

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What is it that I need to take the driver's written test

Johnny Concepcion | Oct 10, 2022
Beverly Owens | Oct 17, 2022

Study for test because you want to pass. ID also required.

What do I need to get my learning permit do I need a appointment

Colletta | Aug 25, 2022
chelsea eddleton | Aug 25, 2022

No you can just walk in, if you've never had a ID you need ypur birth certificate or passport, social security card, and two pieces of VA mail, ex. Lease,phone bill,cable bill. All have to 60 days or less current.

How do you keep your CDL but not drive, without a DOT medical card?

Southern Trucker | Jun 26, 2022
amanda clemons | Jun 26, 2022

Not a 100% sure, I do believe if u just keep it current and do all the required things to keep it current you should be fine

I bought a new car and Im using the licence plate from Carmax because when they call they did not appear... what I supposed to do

Migdalia Maysonet | May 27, 2022
amanda clemons | May 27, 2022

You can use your old tags, you just need to go to DMV and transfer to new car

Do you still need to make appointments?

Patrick Pettirossi | Dec 28, 2021
chelsea eddleton | Dec 28, 2021

Yes, but only on Mondays and Fridays. This week due to the Christmas holiday we are closed Thursday - Saturday.

Are doing walkins

Jackie Combs | Oct 24, 2021
mamabear mamabear | Oct 24, 2021

Not yet ...starting October 5

Is the driving test on the road? Or on a skills course?

Alicia Bauduin | Oct 24, 2021
Tiki Bahar | Oct 24, 2021

On the road

How do I get a replacement car registration card? Decals for 2022 are on car.

A Google User | Oct 24, 2021
Brandon P | Oct 24, 2021

You've gotta make an appointment "Currently" as far as I'm aware

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I have 4 sets of tags to turn in, do I have to have an appointment or can I just drop them off?

Faye Lickey | Oct 24, 2021
reggie killion | Oct 24, 2021

Drop them off.

My front license plate is missing off my truck. What do I have to do to get another license plate?

Robert Perry | Oct 24, 2021
Charles parrotte | Oct 24, 2021

Turn them in an get new one

Am I able to register a commercial vehicle (tractor trailer) at this location.

Nadia Vega | Oct 24, 2021
a brad | Oct 24, 2021

Yes

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If I live out of state and receive my dui certificate how can i submit it to the state that ordered it and be approved in the DMV database all over.

Maurice Clack | Oct 24, 2021
Charles parrotte | Oct 24, 2021

Take it to ur dmv by you. They can fax it off

My tag is missing off the front of my truck I've already contacted Henrico and they have a police report do I have to have an appointment to get new tags

Robert Perry | Oct 24, 2021
Shelley Curry | Oct 24, 2021

Appointments are only for in person visits. You can still conduct business online.

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What do I need to get new decals?

Sherwood Hartso | Oct 24, 2021
Sandra Deyo | Oct 24, 2021

Go online to the DMV website and make an appointment. That's the easy part, months of waiting for the appointment is frustrating deal

Is the dmv currently open to go inside

Viola Dunning | Oct 24, 2021
Seantay Jackson | Oct 24, 2021

Yes.. By appointment only.

Do I need appointment to come in to take driving test or is it walk in

A Google User | Oct 24, 2021
stephen bardsley | Oct 24, 2021

Appointment everything from my understanding

Is this one open for walk in

A Google User | Oct 24, 2021
Brandon Fraichard | Oct 24, 2021

No open walk-in but it pretty easy to make an appointment. If you can't make appointment you can call and see if they will fit you in.

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Are there any office's open for walk ins?

Edwin Winrow Sr | Oct 24, 2021
Brandon Fraichard | Oct 24, 2021

No only by appointment. But it's not hard to get the appointment.

Do I need a appointment

charles nowell | Oct 24, 2021
Tracie' Steele | Oct 24, 2021

Yes, all transactions need appts at this time

Do they take walkins

Amber Howard | Oct 24, 2021
charmika williams | Oct 24, 2021

No by appointment only

can i just drop off my app/ miney order for Disabled parking placard at dmv

Kelvis Tucker | Oct 24, 2021
Tami Jones | Oct 24, 2021

Not sure, check the website. You may be able to upload your stuff instead of dropping off.

I have sent the documents for changing my car title by mail to DMV Richmond. It's almost 3 weeks and i heard nothing from them. How long is the processing time for such a change title for a car that just buy from another owner?

Tola Chea | Oct 24, 2021
Latasha Deleon | Oct 24, 2021

You may need to call an follow up with them about the matter. I am aware of the pandemic issues, but personally I would have went inside for something like that or sent it certified mail.

i bought a car from a private owner can i drive with no plates till my appointment??

jadan winston | Oct 24, 2021
Tanya Moore | Oct 24, 2021

No

How do I get my vehicle decals? Is an appointment required?

Vicky Whitaker | Oct 24, 2021
Alonzo Carter | Oct 24, 2021

Yes

Are there eny DMV doing walk in today

Gary Thompson | Oct 24, 2021
DeWayne Thompson | Oct 24, 2021

Only by appointments only

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I have a mulh blower with a trailer i have it for a while but we are using it now i want to use how can i get a plate?

A Macalma | Oct 24, 2021
Nancy Ufret | Oct 24, 2021

Go on line that's the best thing to do? Dmv has a lot of things you can do.

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Can I come inside?

Chasity Carter | Oct 24, 2021
Daisy Lee | Oct 24, 2021

Yes ma'am u need an appointment

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I received a text about renewing my license. Will this be the REAL license or will I need to make an appointment and bring in artifacts in order to obtain the new type of license? I don't want to have to pay twice.

Theresa M. Kilmer | Oct 24, 2021
Nisha Dozier | Oct 24, 2021

Yes

My ID expires on the 31 of October how do I get it renewed now

Outlaw 4 Life | Oct 24, 2021
James Plumley | Oct 24, 2021

I went on dmv.gov and renewed mine. I got my new ID in 4days

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I'm trying to get my state ID but the website isn't letting me make an appointment because it only talks about license appoint tments. What should I click on?

Makaelah | Oct 24, 2020
Scott Hackenburg | Oct 24, 2020

Call the main office in Richmond to get a for sure answer. However if it's me I would just make a license appt then once you get there explain it's only for state id. Hope this is helpful.

Have they opened the inside for other than appointments?

Freda Walker | Oct 24, 2020
Tammy Harris | Oct 24, 2021

What dmv open with out appointments

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My mom's ID expires in September but I cannot get an appointment until October. Will they extend her ID or make me run around and bring all of that proof again?

Freda Walker | Oct 24, 2020
John Colvert | Oct 24, 2020

I had an appointment to get a new Virginia license after moving here from another state. From the time I walked through the front door to the time I walked out was 13 minutes.

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Do I need an appointment?

Jovan Purcee | Oct 24, 2020
Annette Allen | Oct 24, 2020

Absolutely yes

Is the on the road driving test hard I got my learners but need to go take the test

Monte Burruss | Oct 24, 2020
Rufus J. Dailey | Oct 24, 2020

No

Does the dmv take personal checks

Shai | Oct 24, 2020
My Crazy Life w/ Fawn Lisette (Fawn) | Oct 24, 2020

Yes

Go back to first come first serve! Been here 3 hours to change my address!

christopher taylor | Oct 25, 2019
Proud Mom | Oct 25, 2019

You can change address online

what is required to get a ID card for travel?

Patricia Ford | Oct 25, 2019
Proud Mom | Oct 25, 2019

Official birth certificate, social security card, 2 proofs of residency. Check website for what residency proof is acceptable. www.dmvnow.com

Do i have to take another picture in renewing my license?

Pat Lewis | Oct 25, 2019
Toinette Walker | Oct 24, 2021

What to do

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Is DMV open tomorrow

Allen Keyes | Oct 25, 2019
Andy Rodriguez | Oct 25, 2019

Yes

How much does a driver records and compliance letter cost ?

Percell Scott | Oct 25, 2019
Andy Rodriguez | Oct 25, 2019

You need to go to their website www.vadmv.org

What time do they close on Saturday

Sebrina Jackson | Oct 25, 2019
Tiffanie Hopkins | Oct 24, 2020

12 pm

How do I deactivate my tags on a car or motorcycle. I'm not able to drive/ride them anymore

louturks23 | Oct 25, 2019
Catherine Cosby | Oct 24, 2020

If I longer have 4car anymore can y'all take them off because I can't dive anymore by the court please so I don't have to pay tax

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So my 60 days ended of holding my permit. What is next behind the wheel? Because I have work and cant miss work for a whole week unless I do it first thing in the morning, but going to richmond then williamsburg will be a pain.

Undead Drogon | Oct 25, 2019
Proud Mom | Oct 25, 2019

Don't let it expire or you will have to take written test again! You can set an appointment for road test which I would recommend if you have time constraints. Have you looked into going to Williamsburg DMV or one close to work?

How much does it cost for them to look up my out of state birth certificate? I've had them do it for me when I first moved here from out of state so I know how it works.

Laura Price | Oct 25, 2019
Kelly Tyler | Oct 25, 2019

I meant what state you were born in. The cost varies

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When is the best day and time to renew drivers licenses

Pat King | Oct 25, 2019
Proud Mom | Oct 25, 2019

Avoid beginning and middle of the month. Wednesday is usually a good day but I'd get there early.

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How much does it cost to do behind the wheel???

Undead Drogon | Oct 25, 2019
Proud Mom | Oct 25, 2019

No cost to do road test. If you have a learners, you paid for it when you got learners. If you don't have license, you would have to pay for 8 yr license..$32

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what do i have to bring to renew expired license plate tags?

Autumn D. Shrock | Oct 25, 2019
Mínimo Rojas | Oct 24, 2021

I need to make an appointment

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I’m still 19 and I’ll be way too old to test....so let me hold my learners permit

Malachi Branch | Oct 25, 2019
Undead Drogon | Oct 25, 2019

You hold your leaners for 60 days then do behind the wheel

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If I Renew My ID Today Will I Actually Leave With The New ID Today?

G Q | Oct 25, 2019
G Q | Oct 25, 2019

Thanks Fawn Ricciutti!! 🙋😝

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How long after it expires can the temporary placard be used.

Angela Mccloud | Oct 25, 2019
Proud Mom | Oct 25, 2019

It can't.. you have to get doctor to fill out another form and pay $5

Can I reinstate someone else licences

Nicole Battle | Oct 25, 2019
Proud Mom | Oct 25, 2019

You can pay the fee if you have their drl # or SSN. They may need to come in for photo if they don't still have the hard copy of drl. Make sure to check online their compliance summary to make sure nothing else is needed

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How do I renew my handicap paper tag?

Angela Mccloud | Oct 25, 2019
Proud Mom | Oct 25, 2019

If it is a permanent placard, you can renew by mail (if you didn't receive renewal in mail, go on dmvnow.com and print application) send with $5 check or you can go inside. If it is temporary placard, you have to get doctor to fill out another form.

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Can anyone tell me how do I get an appointment to do a road test?

Lovinlife All day | Oct 25, 2019
Markesha Holman | Oct 25, 2019

Go up there before 3:30.

The phone is always busy I never get through. When is a good time to call so I could get through.

S Walton | Oct 25, 2019
Kenya Moseley | Oct 25, 2019

Its never a good time you just have to keep trying. It stays pretty busy

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How much does it cost to obtain a car title?

Sandra White | Oct 25, 2019
Proud Mom | Oct 25, 2019

$15 for replacement but if new purchase, you have to add sales tax of 4.15%

I just move from Albany NY to Henrico VA to live with my cousin. What do i need to bring to switch my driver license ?

farouq Mohamed | Oct 25, 2019
My Crazy Life w/ Fawn Lisette (Fawn) | Oct 25, 2019

Birth certificate, Social Security card, and mail. Make sure the mail is postage stamped, not the postage paid thing, you also want some type if bill or bank statement. The DMV also has the new Real ID, that needs 2 pieces of mail, and the extra fee.

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How much do it cost to get a new Identification card

Kimberly Johnson | Oct 25, 2019
Lavender Hendricks | Oct 25, 2019

I think its $12. Go to dmv website

How much to replace old I'd card

Kimberly Johnson | Oct 25, 2019
My Crazy Life w/ Fawn Lisette (Fawn) | Oct 25, 2019

It's either $16 or $32

what do i need to change over my licence from virginia to north carolina? also had a name change from marriage.

Renee Warren | Oct 25, 2018
Theodore Gibson | Oct 25, 2018

You need to go DMV with all your proper documents. ID proof of current address and former address at least 2 documents from each address. Copy of ID social security # and take something extra just in case. Your marriage certificate will do

Is DMV open tomorrow 1 Sept 2018

Rogerlin Turner | Oct 25, 2018
C RUDOLPH | Oct 25, 2018

Yes

I have move and have registered my autos and trailer in another state. Do I need to do anything with the Virginia registrations to the DMV? thanks, Dennis

Dennis Kielsgard | Oct 25, 2018
C RUDOLPH | Oct 25, 2018

No. Just call and notify them of your new address. You should be fine after that.

What time do they stop road testing

Navasha Jones | Oct 25, 2018
Rosemary Brown | Oct 25, 2018

3pm is the last one

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Who do I talk to about the ignorant woman who scheduled my appointment on a day the DMV is closed for system repair? Hour drive one way to get here.... Maybe McDonald's is more for your skill set... #youhadonejob

Joe | Oct 25, 2018
Veronica House | Oct 25, 2018

Call or show up in person on Monday and ask for a supervisor. If you have supportive documentation have that with you.

Where can i turn in license plates?

Nita Collins | Oct 25, 2018
Rosemary Brown | Oct 25, 2018

You got to the desk and just tell them you need to return plates...its easy and quick

if one of my head lights is out can I still take the driving test if all my other lights are working l?

James Davis | Oct 25, 2018
PAMELA HAZELWOOD | Oct 25, 2018

No because all equipmemt has to be working

Do you need a salvage certificate if your car has been deemed total by the insurance company

Alica Hodges | Oct 25, 2018
A | Oct 25, 2018

Yes. However; typically the insurance company handles all of that for you and will mail you a salvage title.

How long does it take to register a scooter

Harry Bailey | Oct 25, 2018
Jack Hisey | Oct 25, 2018

It is not the process as much as the wait time to get to the desk. If you make an appointment, things go more quickly. Appointments can be made online.

Do y'all have adult birth certificate

Gucci Mane | Oct 25, 2018
A | Oct 25, 2018

Yes. DMV can print birth certificates for anyone as long as they were born in Virginia and can be found in the vital records system. DMV does not have full access to vital record information. They go off of what the customer puts on the application. Meaning, if you are unsure of how to spell your mom maiden name DMV only gets three tries. After that you will have to go to vital records so the can do the research to find what you need. DMV also does death certificates, marriage certificates, and death certificates. Again, the customer must know all the required information such as birth days, maiden names, birth location, marriage date, divorce date, etc.

Is Batbrat taken for a license plate

Robin Ferrell | Oct 25, 2018
Jack Hisey | Oct 25, 2018

The DMV does not monitor this area. This area is hosted by Google volunteers who do not have access to be able to answer that question. I believe only the DMV can answer that question for you.

If i reinstated my license online is there a way that i can go to dmv and get like a paper or my new license or id the same day,that way i have some form of id for things i need to do

C Smith | Oct 25, 2018
A | Oct 25, 2018

If you pay the fees online and there is nothing else that you need to do to reinstate your license yes, you can go in and they can issue you a new license. You will receive a paper copy of it without a photo and the hard copy will come in the mail.

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What do I need to get an I'd

Erika Chance | Oct 25, 2018
Arlene Beamon | Oct 25, 2018

I think it's your birth certificate an social security card. You know you. Can get birth certificate at dmv

What do we need to bring to DMV in order for my daughter to get her learner' s permit?

Kim Alexander | Oct 25, 2018
Proud Mom | Oct 25, 2018

Birth certificate or passport, social security card, 2 proofs of residency (1 can be parent id, other can be any piece of mail)

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Are you open on holiday

victor taylor | Oct 25, 2018
A | Oct 25, 2018

No. DMV is closed on all major holidays.

lost my driiver's license how can I get a replacement online

NELL KELLEY | Oct 25, 2018
NELL KELLEY | Oct 25, 2018

no

How much do car tags cost

Chuckii Left | Oct 25, 2018
A | Oct 25, 2018

It all depends on what type of plate it is, if it is personalized or not, the weight of the vehicle, if you are renewing it late and if you are doing it online or at a DMV. The price starts out at $40.75. That is to renew a regular standard plate that is not personalized for a passenger sedan or other small lightweight vehicle on time and online or by mail. If you go into DMV to do it there is an additional $5 fee. If you are late renewing it is an extra $10. If you are driving a truck there will be a fee for the weight increase which is normally $5. If your plate is personalized there will be an extra $10 fee and finally if you have a special plate you will pay the fee for that as well. Each plate is different, if you look on the DMV's website it will tell you what the fee is for each plate.

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What time do they open

tracy trotter | Oct 25, 2018
Raymond Lyndel | Oct 25, 2018

8AM

How long does a SR-22 have to be on your DMV file?

Commancia Fleming | Oct 25, 2018
A | Oct 25, 2018

It depends why you need it. So no, a google search will not give you an answer. If you need an SR-22 because of anything insurance related with DMV you have to have it for three full years. However; if you need it due to a judgement you will have to have the SR-22 for five full years from the date that the judgement was paid in full. There are other situations as well, it's best to either call DMV or go in and speak to someone because they will be able to give you the exact date.

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If I paid my personal property taxes do I have to pay for my decals

Nisha Dozier | Oct 25, 2017
A | Oct 25, 2018

Yes. Personal property tax and vehicle registration have nothing to do with one another other than the fact that if you don't pay your personal property tax you will be unable to renew your vehicles registration.

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