Planet Fitness

Brooke Brown

I am from out of town and have been having an issue with my app not working to be able to scan my ID pass. I go to Planet Fitness all over the country and everyone has been very kind in helping me login and also use the chairs with my black card number. Here is a diffrent story the first day I came and explained about my app the staff gladly helped me out letting me come in and also use the massage chairs. today a diffrent story. They were her help saying its not there problem I need to cal my home gym in AL witch I did and they gave me a new sign in number. He signed me in saying I could work out but not use the black card things. Confussing but whatever. so I went to start my workout. After stretching and getting tarted on th treadmill the manager came over very aggressively and told me I need to get upfront now to figure this out. I was shocked but said ok, once we got to the front he was saying that I was denied access. but went anyway I needed to leave. I asked why can we not figure this out he just kept saying very aggressively "you were denied access, Its not our problem its your home gyms problem" Keep in mind I travel the country and dont go to one location more than the other. I said "im confused what's going on" he kept saying "yeah, you are confused" my husband uploaded the app outside and logged into my account and got me the barcode I needed. We went back inside and he's ;ike "what are you doing" I showed him my barcode and he yelled. "nope not today" THIS IS NOT CUSTOMER SERVICE! we just tuned and left. I pray for someone to help this guy because his poor employees were cowering.the day before I also sat in the lobby overhearing the same manager talking very badly about his employesss and how "no one will work for me doing those things" super unprofessional to talk to your employees about anything that is going on with others. I was embarrassed for them.

Battle Tomasetti

The gym was great! Lots of space and clean equipment. I didn't have to deal with any "lunks" as they put it👍. Pretty pleased with the lifting experience. Management lost it for me though. Not having hot water is one thing. I get it, things break. To not even have a simple printed out sign letting us know that before getting sweaty and in need of a shower. Is straight up just not caring.

HA

Excellent staff, clean facility, massage chairs, tanning beds. Highly satisfied! Both my son and I go to this location even though there’s a closer one to us, given the friendly employees and the spacious layout. Keep up the great customer service! That’s key.

Andrew Tveitnes

Great amenities for the price. Excellent staff and equipment. The place is always very clean and not too terribly busy. They have a massage and tanning area attached to the gym as well. My main dispute is the annual fee that they charge. Needless to say, I am not a fan of this fee.Hi Andrew! It's always great to hear your feedback! Insight like this helps us continue creating a better experience for our members! Thanks.