Sunlake Apartments

JOHN J. DAVIES

Nice

tandra foley

The worst place I have ever lived in my life!! I lived all over new orleans; the west bank and new orleans east, and this place ((sunlake apt's in kenner)) is the worst!! The staff is rude and malicious... At every apartment I have ever lived, I always receive my full security deposit back. This place made me pay a security deposit, twice, totaling $900 (unusual experience for me) and of course, they kept it. I rented the apartment at sun lake for 2 years and I was never there because I travel every other month for weeks for at a time. But they claimed the counter tops were damaged (?!) HOW?! and the stove needed to be cleaned... $250 to clean a stove? REALLY?! The roofing of my apartment flew off during a storm, which flooded all the rooms, damaging my furniture and the carpet, but did I get compensated for it? NO! And of course they took another $300 of my security to clean the carpet located in the shared living and dining area....$300!!! They used my security deposit to upgrade their apartment. They stole from me and there's nothing I can do about it! This place is a joke. I never cared to leave a review, but I felt inclined to do so. I must warn you all!! The cheap rent is NOT WORTH IT!! I hope this place gets sued for the way it takes advantage of it's tenants and steals our security deposits!! Thieves!!!

Millage Owens

This place is horrible. office staff is rude and racist. Never in my life have I heard of a apartment complex that makes the residents pay for fire extinguishers and to make the residents change the batteries in smoke detectors. That should be done by the staff when they do preventative maintenance. Stay far away from this place.

Heidi Owens

This place is the worst. When my mother was diagnosed with terminal cancer and started chemotherapy we needed to put a few safely devices into her bathroom. The women in the office fought me on ADA compliance every step of the way. After the manager told me “shouldn’t she be put in hospice” they finally let me put a raised toilet seat and a shower hose. We weren’t comfortable mounting a safety handle because they made such a fuss about the devices being non permanent. Eventually she went into remission and although she was glad to be alive she was extremely depressed. Her doctor suggested a pet and since she has a friend who works with a cat rescue she decided to get a kitten. The office fought us the entire way making my mom, her friend and myself jump through hoops. We submitted her service animal prescription, and the vet records for the 2 kittens she was deciding between just in case. The office required more documentation that the vet could not possibly fill out considering he is not a psychic. Since I am a disabled veteran and long time service dog owner I called to explain ADA and psychiatric service animal laws to them. I was told by them 1. Cats can’t be service animals and 2. Doesn’t she have terminal cancer and shouldn’t she be in hospice. A few days later my mother received a letter from a lawyer threatening her. Between my mothers depression, anxiety and frequent unexplained falls that had her hospitalized her doctor told me she could no longer live alone. So we gave the office the note from her doctor cleaned her apartment out and now she lives with me. Not only did they not return her deposit but hey sent her a bill for damages (aka normal wear and tear of an apartment occupied for 4 years). When I called the office to let the manager know that I have a video of the apartment after we moved her out I was met with the usual rudeness and of course the manager wasn’t there.