Proponent Federal Credit Union

tasia estrict

I love this credit union! The staff is super helpful and patient. My husband and I are forever greatful for Natasha! She knows everything! As a customer service supervisor I’d love to have her on my team! And Stephanie also super helpful! I left my other credit union months after dealing proponent. They’ve helped us build a strong financial foundation and I ask ALOT of questions so I’m grateful for them taking the time to deal with me! Lol

Samantha Frey

Terrible customer service. They don't care about their members and their rules are not consistent. I got charged interest because my payment wasn't posted on my due date which happened to fall on a weekend even though I put the payment through the day before It was due (Friday). So basically if you're due date falls on the weekend you have to make sure you pay it 3days advance because they don't care about when you put the payment through just when its posted. They stated that I was late so that's why the interest was charged on my account but yet they didn't charge me a late fee... Interesting I wonder why they didn't charge me a late fee? Very inconsistent and makes no sense to me at all. When I said I was going to cancel they said "okay no problem, I'll send you the form". Once I pay my balance off no more credit card for me, good riddance. Also this is not the first issue I've had with them this was just the final straw.

Thomas Carter

Okay

Maria Carel Cruz

My whole family have been members since the 80’s when it was still HLR. Back then the service was wonderful at no charge. Now, the service is still good but they charge for every little request. I only keep Proponent for sentimental reasons since I’ve been with them for over 30 years… disappointing. Time to move on ….