Western New York Welcome Center

Category: Tourist information center

Address: 1999 Alvin Rd, Grand Island, NY 14072, USA

Phone: +17167730970

Opening hours

Sunday: 9AM–6PM

Monday: 9AM–6PM

Tuesday: 9AM–6PM

Wednesday: 9AM–6PM

Thursday: 9AM–6PM

Friday: 9AM–6PM

Saturday: 9AM–6PM

Reviews

Amanda Harper

Oct 15, 2022

Great place to take a photo! 😊

Taniela Dolodai

Oct 11, 2022

Clean and professional staff. Very helpful and always very accommodating when you need help.

Patty Burkle

Oct 9, 2022

Beautiful center

Angela R. Hunt

Oct 7, 2022

Beautiful, clean bathrooms, water refill station, dog walk area.

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Questions & Answers

Does anyone know about the Community Room at the Welcome Center? Is it available to reserve?

Tina Wynne | Oct 24, 2018
jw | Oct 24, 2019

Just go use community room...thats why there..no one there has any authority to say otherwise.

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It's on a 5 ton road!? Will they ticket semi truck drivers for going in here or has anyone gotten an over weight ticket for stopping there?

David Carmichiel | Oct 24, 2019
GEORGIAN PATRIOT | Oct 24, 2019

Rest area for any loads, no waight limits

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Can I park my 18 wheeler there and take an Uber to the falls.

kingmike40 | Oct 23, 2020
Cy rus | Oct 23, 2020

I dont remember seeing trailer parking, but the lot was basically empty the last time i went. You can try calling them to ask.

Does everyone think $25 million dollars is a reasonable cost for a parking lot, bathroom/ small shop?

J P | Oct 23, 2020
Dave Harding | Oct 23, 2020

It is completely ridiculous .

Can you spend the night in your lot in a small camper?

Kevin Jewell | Oct 24, 2019
Dean Jin | Oct 24, 2019

There are two lots at the Western NY Welcome Center. One lot is for cars including electric cars (they have three CHAdeMO chargers there). The other lot is for trucks (i.e. Tractor Trailers). The nature of trucking as such that I would expect there to be no problem for a trucker to stop at the center and sleep overnight in the truck lot. Likewise I can't imagine that there would be a restriction for someone sleeping overnight in a small camper. That being said I don't know for sure. I have not seen any signs stating overnight stays are not permitted. I would suggest if you are staying overnight to stay in the truck lot rather than the cars lot. The center is open twenty-four hours a day, has a dog run area- very convenient for travelers- exceptionally clean bathrooms, vending machines, and restaurant/ retail for New York produced products (very broad variety!) that is open 7 a.m. to 7 p.m.

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Can you get an ex-pass there

Dan Geblein | Oct 24, 2019
Kris Z (ZiggyZ) | Oct 24, 2019

Yes, you can purchase an EZ-Pass from the visitors center. You can find also locate other ez-pass retail locations by visiting: https://www.thruway.ny.gov/ezpass/otg/mobile.html

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My husband and I stopped to visit the New WNY Visitor Center tonight about 6:30 pm. Why wasn't gift shop opened late on a Saturday night? ALSO, why isn't there a Snack machine or beverage machine available on site when the gift shop is closed?

Dawn None | Oct 24, 2018
Tracy Schwartz | Oct 24, 2019

Seems the hours are the same everyday if the week. Vending machines pass the bathrooms. I think this place is more a rest stop for travelers or truckers. Also, a port for electrical cars.

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The Grand Island Lions Club is very interested in using the Community Room for some of its meetings. Who do we contact and what is the phone number and email address? Beautiful place!

Thomas Witkowski | Oct 24, 2018
Kimberly P | Oct 24, 2019

They have their rules and application on the website. The Community Room at the WNY Welcome Center can be reserved by local community groups or non-profit organizations on a first-come, first-serve basis. To apply for Community Room use, please fill out the Application for Use of the WNY Welcome Center Community Room. A submitted application does not constitute a guaranteed reservation. After approval, you will be contacted and put on the calendar. The Community Room is generally available for 1 hour increments although extensions are permissible if no other groups are waiting to use the room. You may not exceed occupancy of 12 people. Space may be reserved once per month and up to three months in advance to ensure fair availability to other groups and residents. No outside food or drinks allowed, please remove any trash or personal belongings when your time is completed. http://erie.cce.cornell.edu/resources/taste-ny-community-room-application-updated

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