Extended Stay America - Chicago - Naperville East

pavan somaraju

Good that they provide kitchen utensils..so prepare food by own.. internet issues..as most of them work from room/hotel..Tv not useful..still using old ones.. breakfast not many items.. muffin oats and coffee..can be improved on cleanliness.. overall best and reasonable to stay

Eight5ive2wo

First time at an Extended Stay & I was really surprised at the fact there was a whole kitchen available! Plenty of cabinets & counter space. Everything in my room was clean, I will say the floors def need a shampooing but eh it didn't bother me too much just don't walk around barefoot if that's something that would bother you. It was nice & quiet, front desk was friendly. Near plenty of restaurants I'd def go back 👍

Joey Stevens

Rooms were clean and to expectations, plenty of room and kitchen is functional. No housekeeping during stay and have to go to the reception desk for everything. Location is solid and within walking distance of many restaurants. Staff is friendly and helpful. Only complaint I have is they charged me for getting hair dye on pillow cases before seeing if the dye would come out but the charges were minor. Would stay here again

Sharon Robinson

Reservation was messed up from the time we tried to check in. Room wasn't available for what I booked. The assistant manager Teresa "found" 1 that wasn't clean. We had to wait for them to do that, only to he told the TV didn't work 30 minutes later. She then offered to "upgrade" our 2 queen suite to 1 king w/ let out sofa. Me recovering from rotator cuff shoulder surgery still was an inconvenience as i was told they dont make those beds, i had to myself. We get to the room and my friend said the tub was dirty with hair. The employee that checked us in at the desk huffed when we brought it her attention. After returning from our concert to watch TV that one didn't work either (photos included). Nor were there dishes of ANY KIND in our kitchen (photos included). No phone in the room either to voice our concerns (photo included). I had to use my cellphone every time to reach them. The 2nd shift employee tried to tell us we had to ask for dishes due to high theft on these items and that every room came with a phone (except ours, no wher to be found). She offered to move us to another room at 1130pm. I guess they "found" more since we checked in. We were not told about dishes or breakfast the next morning that we missed we i called yet again from my cellphone to ask about coffee. They definitely made sure to give dish liquid to wash the dishes with as well as made sure we knew check out was promptly at 11am since they wrote it on our key card envelope! Upon trying to take a shower the next morning, saw for myself a chunk missing out of the tub floor(photos included). HUGE safety issue. When bringing ALL of this to the attention of the assistant manager Teresa, she basically got an attitude and blamed the employee for not telling us everything as she was right at the desk when we checked in, said there was a repair ticket put in for the tub and didn't offer any apologies but told me to leave a review and corporate would see it since the manager was our until next week. I had to ask for my receipt that I was charged full price on and the number to call about our treatment. $112 later, I definitely don't recommend this hotel.