Aloft Chapel Hill

Yvette Sutherland

The property is beautiful and well appointed, but the staff is even better! Matthew at the front desk was charming, efficient, and made us feel so welcome. Deja is also an asset at the front desk. We truly enjoyed our stay.

Griffin Harris

I’ve stayed here twice. Both times I’ve been disappointed by the cleanliness and general vibe of this hotel. They sneak a $10 parking charge per day if you park! The rooms are often missing essential items like towels, soaps, etc. the location is good and the price is reasonable but I’d recommend trying something else. Overall won’t stay here again.

Fred Flintstone

I'm a long-time Marriott customer and use them whenever it is practical. Made a reservation months in advance for UNC commencement weekend, knowing that prices were 3X the normal rate. Called a week ahead to confirm room arrangements because I was concerned about number of guests and available rooms for that weekend. Arrived at about 7pm after 8+ hours driving, at which time they told me that the type of room that I reserved was not ready and it would be more than an hour wait. Okay, I know there are labor shortages and other issues now, so I settled for a smaller room. Lobby is contemporary and casual-friendly. Room was clean. HVAC came on in a loud burst each time it kicked in. Lighting is weird in these rooms - there's only two switches and you can't turn on the bathroom light without illuminating the whole room and waking people up. Went out relatively early on day after arrival and was gone all day. Came back to discover that room had not been cleaned/serviced. Called front desk and clerk brought up towels but couldn't get room cleaned. Totally unacceptable when paying more than $300 per night for a $100 room.

AW PM

If you stay here pay close attention to your credit card activity. They charged my credit card an additional $106 after my stay. This charge was not included in my receipt when I checked out. I called the hotel, spoke to the manager and she told me it was a pending charge that would clear in a couple of days. When the pending charge did not clear, I called back 3 days later and spoke to a different person, also claiming to be the manager. This manager could not find record of this additional charge. He made no additional efforts, no apology, no explanation for the charge. The staff is very otherwise friendly and helpful. The hotel is moderately clean. The pool is ok, not very well maintained.