Dyson Service Center

Category: Vacuum cleaner store in Edina, Minnesota

Address: 5257 Edina Industrial Blvd, Edina, MN 55439, USA

Phone: +19528310346

Opening hours

Sunday: Closed

Monday: Closed

Tuesday: 10AM–1:30PM

Wednesday: 10AM–1:30PM

Thursday: 10AM–1:30PM

Friday: 10AM–1:30PM

Saturday: 10AM–1:30PM

Reviews

Iggy M

Oct 13, 2022

My Dyson vacuum stopped working so I took it into the Dyson Service Center for a diagnostic. Three people were ahead of me, and I have to tell you I didn't mind waiting at all. Listening to this gentleman provide customer service to each customer ahead of me was refreshing. He was knowledgeable, quick and very patient. I knew that when it was my turn in line, I was going to get some great customer service and WOW did I!! He asked me the right questions and I gave him my answers. There was no power to my Dyson vacuum...he said he would be back in 3 minutes and had me complete an information card. In less that 3 minutes he was back with a new motor unit installed and even replaced my cannister and all at no charge!! I was expecting a $200 bill and was even contemplating buying a new vacuum if I had to, but I was shocked when it was all covered and costed me absolutely zero cents. It literally took 5 minutes from when it was my turn to having a practically new Dyson in the back of my car. This place is honest and has exceptional customer service. I highly recommend the Dyson Service Center and will pass the word around on this place for sure. No appointments needed either, just pop in. They offer discounts on new Dysons too and trade in value as well.

David

Oct 11, 2022

Not Impressed. They seemed to be interested in taking as much $ from us as they can and trying to sell us one of their units sitting around and not fixing ours, didn't think they have very professional service either. Treated my wife like she was stupid.

Brian Westly

Oct 8, 2022

I WISH MY DYSON BROKE MORE OFTEN because these guys are incredible. Dominic goes above and beyond, every time. I’d give 6 stars if I could. Thank you BOTH for giving fantastic customer service (a lost art these days.)

Barbara Lee

Sep 29, 2022

Awesome service when I’d unclogged my upright Dyson as much as I could, but it was still clogged. Kevin was great and my vac is running beautifully!

Thanks! Your review is awaiting moderation.

Questions & Answers

Hello we have a V8 animal stick.We love it be after only 2 years when we use it right off the charging station the run time is just under 2 min.on max power and maybe 6 min.on normal.I was thinking of getting a 2nd one.what can we do about battery?

Rick larson | Oct 23, 2019
Donald Schleede | Oct 23, 2019

This place, and Dyson are awesome. we had a new v10 and there was a battery issue. it was under warranty. Dyson online support did give us the wrong hours. The real hours are 9 to 5. However i went to drop off mine about 10 minutes to closing, and they asked if i could stay for 5 minutes. they fixed it right then, and gave it back within 5 minutes. no charge of course. verry friendly! They even did the exact same for another customer. I would recommend in a heartbeat!

Read More

I have a couple of old Dyson vacuums that I would like to see avoid a landfill. Do you accept for refurbishing or for parts?

Pamela Thinesen | Sep 22, 2022
Neville Perera | Oct 1, 2022

I think they take units for recycling.

Can one get replacement parts like upright lock w spring, and lower cord loop, etc. from this store?

Del (GrandOak) | Oct 22, 2021
Keenan Olson | Oct 22, 2021

Yes! Just got a new hose tube installed. Free!

What are the Covid safety practices like here?

Anonymous | Oct 22, 2022
Rick Jaeger | Oct 22, 2021

They limit the number of people in the store, wear masks, and practice social distancing.

We purchased a Dyson Supersonic from your location about 2 years ago. It just died yesterday. Will not trun on. Of course wife uses it everyday for her hair. What do ytou suggest at this point? You have always been so helpful. TY.

Patrick Mancuso | Oct 22, 2020
Dyson Service Center | Oct 22, 2020

Hello We are still currently closed. However if you call our helpline they should be able to assist you further. Sorry for the inconvenience

Are you open M-F?

Pixie Pixler | Oct 22, 2020
Dyson Service Center | Oct 22, 2020

Hello, We currently do not know when we will reopen. However if you need immediate assistance please reach out to our helpline and they can set you up for a repair. Sorry for the inconvenience.

I bought a stick vaccuum earlier this year, the rntime is really starting to diminish and the trigger sticks wide open. At that point i need to keep cleaning because Ive got just several minutes of run time left. Can I get this replaced?--Tim

Tim Hoekstra | Oct 22, 2020
Dyson Service Center | Oct 22, 2020

HI Tim, I can help you with this. Please feel free to call me on my cell at 312-859-3905 to discuss further.

Are you going to open again?

Annette K | Oct 22, 2020
Dyson Service Center | Oct 22, 2020

Yes. We are looking to reopen after the 4th of July tentatively.

DO YOU HAVE ANY PURE HOT+COOL UNITS AVAILABLE? WHAT PRICE?

Jack Lofland | Oct 23, 2019
Dyson Service Center | Oct 23, 2019

Hello We should have them in stock and if we don’t we can get them next day.

Read More

We have a dyson tower fan , it no longer ossolitates, not sure if it is worth fixing. Need general ball park of cost to fix it?

carla haack | Oct 23, 2019
Dyson Service Center | Oct 23, 2019

Please bring it in and we will perform a free evaluation.

do you have eureka parts.

Bruno Ski | Oct 23, 2018
Scott Johnson | Oct 23, 2018

The guys there are very helpful and polite. When I think of great customer service I think of these guys. I've driven over 60 miles each way two times and been very satisfied both times. Keep up the good work.

Read More

We had a cordless dyson and the vacuum no longer powers the rotating brush. Is that something that you repair?

A Google User | Oct 23, 2018
Cody Bernander | Oct 23, 2018

Definitely can be repaired. The shop is open Tuesday - Saturday 9am - 5:30pm.

Read More

after removing canister how do i open it to clean the filter

ellie mooney | Oct 23, 2018
LeAnn Gareis | Oct 23, 2018

If you have a wireless you have to push the red button all the way down .That will release the canister so you can Blow out the filter

The brush is not running on the lower unit

Al Sundeen | Oct 23, 2018
Michael May | Oct 23, 2018

Service center is very helpful. They might even be able to fix it while you wait.

Read More

Vacuum works fine through the hose. Doesn't work well through the main upright part. The agitator doesn't spin. I love my Dyson, though would like for it to work. Hopefully you can help me. Thank you

Rosemarie Moroz | Oct 23, 2018
Andrea Brink | Oct 23, 2018

Take it to the Dyson service center in Edina Minnesota. This is a dedicated Dyson Center and the owner knows precisely how to fix your Dyson. Less expensive than a general vacuum shop he has the parts available as well as refurbished and new models for sale. I own three Dyson's and we use them at work. They have service all of our Dyson's and we've never had a problem or complaint.

Read More

Motor on power head of FairFax Vac Cleaner froze up-Do you have replacement motor-how much?

Patricia Sande | Oct 23, 2018
Judith Gustafson | Oct 23, 2018

Great, quick service!

Read More

how long should battery last 0n v7motor head cord free

Diana Hirsch | Oct 23, 2018
Danyiel C. Mager | Oct 23, 2018

Hi. I am getting one of the cordless ones soon, I was wondering the same thing Myself. All I know is this Dyson service center is the best! The man that manages the store is awesome! He's super funny, has a great sense of humor and is a great person to just listen to. I took in my Dyson in a while back wi th out making an appointment (my bad) and it was almost closing time once I got there because I live an hour and fourty five minutes away. But I was under the impression that my warrantee was going to be up, I was way off, I had another year it turns out. But the manager stayed after hours to fix my vacuum, clean it out, he replaced parts that I didn't realize were broken, and gave some tips and hints on how to better maintain my Dyson so it would have a better life expendency. All this and some great conversation made it a wonderful experience. I feel the company is very lucky to have him as the manager. I will go there for all my Dyson needs in the future. Thanks!

Read More

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places