Ramada by Wyndham Provo

Verified Hotel Guest

Positive: We have now stayed here twice. It¿s convenient to where we want to go in the area. The rooms are good and quiet. Negative: Just don¿t use the bathroom off of the lobby. ¿¿

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On the hotel's website it stated there was no pet fee. Before our arrival my brother called the front desk to make sure there were no pet fees. The front desk person confirmed that was correct. No pet fees. We arrive and are waited on at front desk by an employee named Elise/Elyse. She informed us there was a pet fee and the website is "wrong a lot". We replied, "That's not our problem." She said rudely, "Yes it is. You can talk to my manager in the morning." I said, "If the website is falsely advertising no pet fee then we call to make sure and we're told on the phone there's no pet fee, then it's not our problem. How do you handle it with other people?" She got even dowdier and said, "I normally handle it but I'm telling you you'll have to talk to the manager." I said, "Why have you suddenly decided not to handle it this time?" Folks, be careful when you ask for an explanation. She said, "Because I don't get paid enough to do this job, and I just worked a 16 hr shift. And I just found out new hires are getting paid more than I am. I'm about to quit. So you need to talk to the manager!" If we knew who the manager was, we'd call the manager and tell the manager that Elyse is about to go postal. YIKES!!

Jocelyn Wilson

Stayed at this Ramada with my boyfriend for six nights. The price wasn't terrible, but that was the best part. One night, the toilet got clogged and we noticed there wasn't a plunger. After a few tried of calling the front desk (no one answered the first couple times), we were told a plunger couldn't be found in the entire hotel, but that they'd send someone to fix the toilet the next morning. We ended up door dashing a plunger and getting the $10 comped. Another day, our door cards refused to work. My boyfriend took them to the front desk to get them fixed (I waited at our door with some groceries we just bought), to find no one was at the front desk. No one was able to help for at least 15 minutes. Eventually, we received new cards that worked fine. Along with these problems, we had neighbors with dogs that barked the entire day for three days (only during the day. So it was liveable), we found a partially smoked cigarette when initially entering the room, ants in the bathroom, and some sort of gnat/bugs in the bed (not sure exactly what kind, but *not* bed bugs). Overall, the experience could have been worse... but it wasn't the best.

Pam

Positive: The hotel was clean and comfortable. It is an older facility so expect things to be worn from use. They are in the process of replacing carpets which will give the place a great facelift. We would stay here again. Negative: No complaints about the facility, just did not like how the guests stand right outside the doors to smoke since this is hotel does not allow smoking in the rooms.