Walgreens

Kathryn Crawford

20 minutes on hold to find out a prescription hang been filled that was sent to them 5 hours ago.

Tom Marnocha

Called for a FLU shot. Spoke to a Walgreens Estero woman at pharmacy. We explained we didn’t have any insurance. The woman said the shot was FREE even without insurance. Once we got here, we were told without insurance the shot was $45. Scary how incompetent Walgreens Pharmacy employees are at Estero FL location! CUSTOMER BEWARE!

Belinda Hadcock

I needed a prescription filled for my kitty in an emergency situation. I asked for it to be filled at this location because it was closest to my veterinary office. Even though this is not my normal pharmacy, the staff, once they got wind of my situation , went all out to make it happen quickly. This is a very busy pharmacy, especially this time of year, but REGINA kept checking for the call or fax to come through with it, even when she was slammed busy, until it was there and filled. She knew I was in distress, and came out to hug me before I left the store. Kudos to your pharmacy team for acting quickly, and caring for us in our time of distress. My kitty is not out of the woods yet, but it’s looking better all the time. Thank you, Regina!

P A

I agree with the other reviewers on the pharmacy being the rudest ever. This is not the first time we have had trouble with the staff. We have been to the store in the past and they have totally ignored us while we stood at the counter and we have had to physically ask for help, to which they act surprised that we were there, and not to mention there were others behind us. Then they act perturbed that we bothered them. We have even had them hide in the back while we were waiting on other visits. Well today, 9/30/218, was the last straw. I had a quick question to ask about a prescription that was waiting for pick up. Every time I tried to call, someone would pick up and hang up the phone. Then I finally got through and held for 28 minutes (it became almost a game); while waiting on my cell for the pharmacy (my cell has a different area code than this area code), I called from a local landline phone and got the actual store. The person answering assured me I wasn't being ignored and said he was just back in the pharmacy and there were no calls on hold. He said he would transfer me to a live person, which as soon as he did, a person miraculously picked up the call from my cell line (which I am assuming the employee told the pharmacy staff I was complaining about holding for almost 30 minutes and to pick up the call). What terrible customer service! This may seem like game to them, but there are lots of folks, especially the elderly, in this area who may not be phone savvy or have two lines to call from - that is very unkind and so very rude. Will definitely be switching pharmacies, and it won't be a Walgreens.