Five Guys

Category: Fast food restaurant in Surprise, Arizona

Address: 13714 W Bell Rd #2, Surprise, AZ 85374, USA

Phone: +16239754275

Opening hours

Sunday: 11AM–10PM

Monday: 11AM–10PM

Tuesday: 11AM–10PM

Wednesday: 11AM–10PM

Thursday: 11AM–10PM

Friday: 11AM–10PM

Saturday: 11AM–10PM

Reviews

T Santan

Jul 18, 2022

Although the gent at the register was nice and welcoming, as soon as he started making a burger, he not only touched his hat, his ear, his hair, and pulled his pants up all while wearing the same gloves he touched the food with. Why wear gloves if not to be sanitary. When I told him that he should really be careful in not touching stuff while touching food, he told me he had already made my burger as if I shouldn’t care. Come on, Five Guys, you can do better.

Alaine Z.

Apr 27, 2022

Not great. Way too expensive for a mediocre burger. The whole vibe of this chain is like they are aiming at being a high end diner, but are just serving fast food, so they end up doing neither thing well. Most of the food was pretty bland, I'll probably never eat here again, and if i ever do want a high end type fast food burger, In N Out is a better product all around. I tried a burger, fries, and a milkshake and it came to a ridiculous 30$. The burger meat, though it is a good beef quality, had no seasoning, and the proportion of meat to the other burger contents were off, there was too much meat and the bun and other stuff just basically turn into mush and you couldn't taste any other part of the burger. The durability of the bun compared to the heft of the meat is irrational and does not hold up well. Couldn't taste the grilled mushrooms or onions at all and as someone who likes pickles on a burger, their pickles were flimsy and flavorless. As for the fries, they really weren't bad at all! It's crazy how the fries had tons of salt but the beef seemed to have no seasoning of any type at all. I also tried a milkshake and will say, it disappointed. Not sure why, it was more like chocolate milk than a milkshake. Although the fries were good, the exorbitant price and lackluster flavor make Five Guys a "never again" for me. Instead go to in n out burger. I also took off a star because, although this location was decently busy, there were only two employees present. There really needs to be more than two people doing all this work, and i can guarantee they probably don't make more than minimum, so the amount of work they have to do cooking basically everything is quite high for the amount of traffic present. Five Guys, hire more employees and pay them better!! For ten bucks per burger I'm sure you can afford it.

Linda Kennedy

Mar 17, 2022

Service was terrible. I had to actual tell the guy that my hot dog was burning and my fries had been sitting in the tray for a good 5 minutes while he was burning my hotdog on the grill. Both guys acted like they were baked!! For 1 hot dog and small fries and small drink it cost $17.68....Really not going back

Ramona Brunswick

Jan 8, 2022

Service wasn't great. Didn't get the cheese on the bacon burger, even though we asked. Fries were oversalted, and a lot of them were dumped in the bag. Almost $50 for 2 burgers, 2 fries and 2 drinks is pretty expensive. Thr burgers did taste good,, but probably won't go back.

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Questions & Answers

What are the Covid safety practices like here?

People are asking | Feb 21, 2021
Shawn Bechtel | Feb 22, 2021

The is no indoor dining. All staff is masked and gloved. Even condiments need to be individually requested. I have not used it, but the soda machine had a sign indicating it had been made 'contactless' (not sure how that works). Overall, they do appear to have taken several steps to put people's minds more at ease.

Milk shake prices?

Mark Hildebrand | Apr 23, 2019
Chase Walker | Apr 24, 2019

Probably normal prices... Around 4 bucks

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