Address: 2101 Commerce Dr, Grundy Center, IA 50638, USA
Phone: +13198245272
Jeffrey Landuyt
Place is run down. Pool bathroom is disgusting. Staff is nice. They just need to spend some money on upkeep.
Sarah Wilcox
Super disappointed by my experience with American Inn recently. I made a mistake in a recent booking and reached out right away for help. No one helped me and I lost the room and all of my money. 😕 I honestly didn't even want my money back, I just wanted credit for my room so I could use it in the future. I continued to be hung up on. Very frustrating.
Brittni Perry
All staff was attentive and respectful. Angie was so sweet and so helpful. She explained things well and helped numerous times when I had a question or two. The managers were very kind and helpful as well. Hotel was very clean. My room was clean and had all the amenities needed. I overall enjoyed my stay.
J J (THEBOSSJ)
Upon getting to the room we found it to be very clean and neat. The night front desk person was very helpful, friendly and eager to help. My wife found the bathroom floor to be very slippery. This was a handicapped room so to make sure we brought our own shower chair. The next day I was looking forward to having a nice hot breakfast, I got my wife all set so now to get mine. I was so disappointed on my first bite of the biscuit and gravy it was all cold. This told me that the AM desk person was late in setting up breakfast. Needless to say the food went straight into the trash!! I went to the front desk to get a dirty clothes bag he had no idea what I was talking about and handed me a trash bag. Upon leaving, I was loading up the van, I then went to get my wife that was in a wheelchair to leave. My wife was in and all set to leave and the desk clerk came running out accusing us of stealing the shower chair, I then told him to check the room and I would wait. He went and verified that we did not have their shower chair and said OK you can go all good. No apology or anything. There was good and bad about our stay but you decide. P.S. upon check out I asked for my receipt, he said no receipt for I had used some points I had for a free night. I then responded with you have my CC number on file I want a receipt to make sure no charges were made on my card. After about 15 minutes he handed me a receipt that had $32.09 charge on it so I asked WHAT IS THIS CHARGE FOR? He said no charge you got it back, I was about to blow a head gasket at this point, and I never found out what the charge was for. Stay at your own risk..........
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Usually they charge 3 bucks
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