Innovation Compounding

Anna

The absolute worst pharmacy experience. They were great when they were Wedgewood Pharmacy but since being acquired by Innovation it is virtually impossible to get your script filled. My credit card was charged on the date of the order over a month ago. I have since called 4 times and the folks who answer the phone will tell you anything to make you go away. First it was the drug was on back order. Then it was the drug was received and my script would go out any day. The same with my 3rd call. I finally asked to cancel the order and I was told it would be cancelled the same day. It still shows as pending. I ended up having to dispute the amount through my credit card. This is serious business. This is a pharmacy!! Its not like the purse you bought did not show up. I did some research. Revelation Pharmacy is the parent company for Innovation. Their goal and mission is to grow through acquisition (public information). They have already bought up several smaller compounding pharmacies. They are headed by Shawn Hodges, CEO. I looked up how to report them to regulatory authorities and it seems that in 2020 the same Dr. Hodges was named president of the organization that provides the accreditation for compounding pharmacies which is the Alliance for Pharmacy Compounding part of the Pharmacy Compounding Accreditation Board. Does that strike anyone as self serving? The only recourse left is to report them to the Georgia Board of Pharmacy. It is obvious that their growth is unsustainable and if they continue along this path things will get worse. Compounding is a vitally important service. If Innovation cannot provide that service to the patients of the pharmacies they have already taken over, what happens when they fold in all of the smaller pharmacies and there are no reliable compounding pharmacies left.

Kristin Head

I placed my order September 26th. Took my money immediately!! I was told it would ship in 3 days and be overnighted. On October 6th I called and she seemed confused as to why the prescription was filled but not shipped. Assured me it would be shipped that day. October 7th called. They say it didn’t get sent out in time. Then told me it may have been on back order when I was told yesterday it was filled just not shipped!

James Wolf

Innovation Compounding is no longer functioning as if it is a responsible provider. I've been on hold over an hour repeatedly with no answer. Emails to the "lab" email are not responded to and if re-directed to their "mailbox" to leave a message, the mailbox is full. Each time your prescription runs out they are no help getting a refill, do not acknowledge when you send a new scrip and take forever to get back on track. Horrible customer service. This is as unethical as it gets for medical needs. My prescription ran out weeks ago for thyroid compound and I'm looking for a new Compounding Company. DO NOT USE THIS COMPANY IF YOU DEPEND ON YOUR MEDS BEING ON TIME AND UP TO DATE. Basically, you get what you pay for as they charge a slight bit less than others.

Mike M

MULTIPLE voicemails and minutes on hold. More than half of the time their voice mailbox is full. Get the automated call that my prescription is ready but can't connect. This us going on 3 weeks now. Definitely looking for another compounding pharmacy. POOR....