Hilton Garden Inn Suffolk Riverfront

Gerald B

I'm here for work and there are few (2) Hilton choices close enough to where I'm working so I chose this property. Not a bad place but definitely showing signs of wear and neglect. First room, air conditioner didn't cool at all. Maintenance couldn't fix it quickly so changed rooms. Second room, was nice, air was cool but door lock was hard to open. Swiping card didn't work about 8 out of 10 times but finally opened. After going to bed I was startled by a horrific noise that erupted from across the hall. Turns out to be an air compressor used for fire suppressant system. The door to this room was left open and was directly across from my door and this air compressor fired off about every 45 mins or so ALL NIGHT! SO, I discussed the situation with the front desk the next day and they again agreed to move me to another room. Third room, I get to the door and the key would light up the lock (green) but handle wouldn't open the door. I fiddled with this for five minutes or so but no way to open the door. Back to the front desk. Fourth room, so far is OK. Air is cool, door works, but now I'm directly below the third room so although not as loud, the air compressor still makes a considerable noise. Overall I see door handles off of doors down the hall, room signs that had fell off the wall onto the floor, carpet looked clean in main areas but rooms not exceptionally clean to what I would consider Hilton Standards. Which brings me to the next issue, room cleaning. When I arrived the front desk person asked how often I'd like my room cleaned. I answered "daily". He said that's not an option, that it is usually done once per week. (why ask me then?) I asked if every other day was possible and (with the Manager standing right there) they agreed and entered it into the computer likewise. She even helped him enter it. So I've been here 4 nights and have yet to get a room cleaned, fresh towels, trash removed, bed made or any sign that anyone has even entered my room. It seems that Covid fear has provided a great excuse to simply not provide a basic service which would otherwise normally be expected at even the most meager of hotel establishments. How is it that a Hilton property can simply not clean their rooms but once a week and expect to satisfy customers or even maintain basic cleanliness standards? The Covid panic pandemic is over, there is no excuse for not doing a basic pass through a room to freshen things up daily. For a room that is costing almost $200 / night, I feel very much taken. As a Diamond member I'm appalled that there is even allowed to be such a policy. Clean the rooms daily, fix the maintenance issues (seemingly in every room), update the fixtures (door locks, air conditioners, refrigerators, closet sliding doors) and start taking pride in your property and maybe it could be a real Hilton quality property some day.

Angela Plontke

The rooms need to be updated. They still have old phone outlets in the walls. Update your lamps so guest can charge their phones also. Also, not that anything can be done about this, but you have to walk a good distance to the parking lot to the front and there are not side entrances like other places.

Yamika Bennett

The hotel was nice and clean. The restaurant and staff there were AMAZING. I don't know how they were able to provide excellent service during the breakfast rush with a team of 4 or so, but they really delivered and they all need a raise. I think the restaurant was the best part of my stay. The hotel was pretty quiet and we slept well. I will stay again when visiting Suffolk.

Alicia Midey

Had amazing service here! This is the second year in a row I have made a trip to Suffolk and stayed. The staff was all very helpful and kind. Made me and all my guests feel welcomed. Marshall, the manager, really stood out. He helped us even carry our bags and deliver some things to our friends staying there as well. I will stay here again.