Extended Stay America - Richmond - W. Broad Street - Glenside - North

missflatty

Now let’s just start off with they have very nice staff so I give them a 2 star for that BUT it’s dirty! The housekeepers come every once a week and when they do they do HORRIBLE JOB when we had pulled the couch out for another bed there was cereal underneath it and dirt, meaning they just sweep everything under the couch. We had asked for dishes bc there is nothing in the room not even the coffee pot. They kindly gave us BUT THEY WERE DIRTY WITH STICKY RESIDUE on it which Im guessing was jam IDK. They also don’t supply you with a TRASH CAN, they have a trash room that STINKS horribly and it’s filled with trash! They are also very short staffed the whole time I was there I had only seen one girl working everything by herself. They had also said they had breakfast which they LIED abt they have oatmeal which they don't even give you a bowl to eat out of. The hotel phone didn't work to call the front desk staff either. We stayed for 3 days for my brother's birthday and I have to say we will not be coming back again.

Mark Davis

I stayed at the hotel for one night and the team was great at making recommendations for restaurants , they were really accommodating to my other needs

guillermo saldaña moreno

Ashamed ! We asked 3 days for cleaned towels and the receptionist ( in a very rude way) told us … SORRY BUT NO. If you want you can bring them dirty to the reception… Awesome No breakfast and we pay for that. Just some cookies … I feel very very disappointed with the service I will never come back for sure

144vision

I recently stayed at this location, and was pleasantly pleased. The place was Super Clean! The staff was very friendly and accommodating. The room was so nice and comfortable. I will definitely be returning. A+