Ferguson Bath, Kitchen & Lighting Gallery

Category: Bathroom supply store

Address: 13890 Lowe St, Chantilly, VA 20151, USA

Phone: +17033755858

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: 10AM–5PM

Reviews

Ava Hedayatzadeh

Oct 17, 2022

You couldn't get a less caring unprofessional team at this showroom. Kerry who used to work here, was great. Actually cared about what he did and had great customer service. The staff now barely wanted to help and the young lady who stared at me like I had 2 heads when I asked if she could help me with something was more concerned about leaving at 5 than answering a simple question. Unfortunately my husband heard the conversation and decided he preferred to support another business since the staff was more concerned about their phones and screens. Will update with a name of the lady and young man that could have cared less to help. There are plenty of other places to shop at, especially with all the online shops.

Da WoLf

Sep 3, 2022

Used this supply warehouse for years . Good stuff

robert honeycutt

Aug 2, 2022

Got everything a plumber could wish and if Ferguson doesn't have it they'll find it for you.!!!!!!

Lauren Edmondson

Jul 13, 2022

Matt was very helpful picking out the right shower, and placing a complicated order. Will never buy online or from a big box store again - learned my lesson! Very grateful for their assistance.

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Questions & Answers

How do I send my return?

Ferguson Bath, Kitchen & Lighting Gallery | Jul 22, 2022
Ferguson Bath, Kitchen & Lighting Gallery | Jul 22, 2022

"We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location. Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service. If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup."

The item I received was defective. How do I get a refund?

Ferguson Bath, Kitchen & Lighting Gallery | Jul 22, 2022
Ferguson Bath, Kitchen & Lighting Gallery | Jul 22, 2022

You may initiate a return for a defective item within 180 days of receipt for a full refund.

How long do I have to return an item?

Ferguson Bath, Kitchen & Lighting Gallery | Jul 22, 2022
Ferguson Bath, Kitchen & Lighting Gallery | Jul 22, 2022

For most items, you may initiate a return for refund of the purchase price (not including shipping) within 180 days of receipt. Items cannot be returned or exchanged after 181 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.

Why do you require my email?

Ferguson Bath, Kitchen & Lighting Gallery | Jul 22, 2022
Ferguson Bath, Kitchen & Lighting Gallery | Jul 22, 2022

We use your email to send you a confirmation of the order, and also we notify you via email when your order ships. Rest assured we do not sell any of your personal information including your email address.

What are the Covid safety practices like here?

Anonymous | Oct 20, 2022
Stuart Bailey | Oct 20, 2021

Masks, limited adhoc occupancy, appointments, plexiglass dividers, hand sanitizer, frequent cleaning.

Is Ferguson still open?

Ferguson Bath, Kitchen & Lighting Gallery | Oct 20, 2020
Ferguson Bath, Kitchen & Lighting Gallery | Oct 20, 2020

We must prioritize protecting the health of our associates, our customers and our community; therefore, this showroom is honoring appointments only at this time.

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