Palace Hotel, a Luxury Collection Hotel, San Francisco

Kapil Adatiya

The rooms are small but cozy. Service is not great. Asked for a couple of things to the reception and was never sent to the room. Locality is great. You get a streetcar or a bus right in front of the hotel. The lobby is awesome. The mini hotel museum is cute. There are few old artifacts kept around the lobby which reminds you of the long lost glory of this heritage hotel. The in house swimming pool was awesome but the hot tub was not working. You have to walk a lot to reach the lift lobby or to go to the ice machine. Summary - Not worth the price tag.

Andrew Wang

The most important criteria for "luxury" hotels is attention to detail. It's what sets them apart from "regular" hotels or vacation rentals. My recent stay at the Palace Hotel in April of 2022 showed a great lack of attention to detail. The shared areas of the hotel, such as the lobby, gym, pool, etc. are beautifully decorated. It's what got us to book the hotel to begin with. However, once we checked into our room it was pretty disappointing. I always check the room for cleanliness before settling down. There were stains on the bottom of the toilet seat, old receipts from a previous guest slightly under the bed. The rooms looked decent, but showed poor and lazy design. The shower door did not block water from leaking out, resulting in a pool of water around the toilet after a shower. No bathroom fan so humidity and smells would just waft into the room. The AC would kick on throughout the night and it was loud. Imagine a small generator just turning on in the ceiling. Also no bathrobes? Feels like that be standard. This is the second Marriot location that's been marketed as a luxury stay but beyond decoration, best westerns almost offer better stays.

Roshá

Beautiful hotel, that is well maintained...for a building built in 1909, I mean it's immaculate. The hotel staff are very friendly and helpful. The hotel amenities are very nice and clean. The 2 - Double superior room felt a little tight and though enough room to sleep 4, with only 3 of us, we really could've used another seat or bench and a larger side table in order to spread out. There is a mini fridge in the room; and microwave in the lobby, which was handy. We did have an issue at the Pied Piper; literally ordered the simplest item and they messed that up. Cookies and ice cream, with no ice cream? Very disappointing considering the price and inconvenience. They should've comped the order since we didn't realize the error until getting back to our room on the 7th floor. Otherwise, we enjoyed our stay and love the location; very walkable.

kiwi Canton

Stayed two nights. Everything is beautiful Everything is fully updated and modern. We were on the eight floor had a king size bed so cozy. The bathroom was simple but the toilet was heated and had a bidet. Had a small fridge. Such a nice place to stay. All the staff were friendly and attentive. Highly recommend.