Susanne Godau - State Farm Insurance Agent

Category: Insurance agency

Address: 16 Park Ave, Rutherford, NJ 07070, USA

Phone: +12016351100

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: 9AM–12PM

Reviews

Felicia FASULLO

Dec 8, 2021

If I could give Susanne Godau and Park Avenue State Farm one star I would. My mother was a customer of Susanne Godau for over 25 years with a auto and home policy. She rarely needed to use her policy and I would usually ask her to shop around as she is in her 70s and could get a better rate. My mom refused because she felt she had a LOYALTY to Susanne and Park Avenue State Farm which was a HUGE mistake! My mom called State Farm to file a claim because she has car damage on her passenger side bumper. I will not bore everyone with the details but this process was HORRIBLE! She was treated HORRIBLY! Susanne did not return phone calls to a 25+ year loyal customer, Karen in the Park Avenue office actually told my mom to "hurry their conversation up because she had to pick up her grandson" My mom was told she would get reimbursed for a rental, she had to call and follow up with claims because no one in the office made it their business to make my mom a priority. My mom accepted this treatment and it made me so angry because my mom finds it difficult to stand up for herself! I would NEVER be a customer to State Farm, especially the Park Avenue office because the commercial about "like a good neighbor" did not seem to apply to my mother!

Oscar Delgado

Mar 16, 2021

Very nice people and very reliable and I am very happy with the price and coverage of my insurance

Bart Gelormino

Mar 7, 2021

Susanne rocks!

Brent Kottner

Nov 16, 2020

Always a pleasure to speak with Susan. She’s conveniently located and very willing to help you think through the best options for protecting you entirely.

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Questions & Answers

What factors influence car insurance rates?

Susanne Godau - State Farm Insurance Agent | Jul 21, 2022
Susanne Godau - State Farm Insurance Agent | Jul 21, 2022

Coverage options, deductibles, and discounts may affect your policy cost, along with such things as your driving history, credit score (where permitted by law), and other third-party reports.

What is the difference between market value and replacement cost?

Susanne Godau - State Farm Insurance Agent | Jul 21, 2022
Susanne Godau - State Farm Insurance Agent | Jul 21, 2022

Market value is the amount a buyer would pay for the home and land in its current condition. It is influenced by factors such as proximity to good schools, local crime statistics, and the availability of similar homes. Replacement cost is the cost to rebuild the entire home.

How fast can I get car insurance coverage?

Susanne Godau - State Farm Insurance Agent | Jul 21, 2022
Susanne Godau - State Farm Insurance Agent | Jul 21, 2022

As long as you have all required information and go through the application process, coverage can begin immediately. For the most accurate quote, you’ll need to know your car’s make, model, mileage, and year. We’ll also need to know a little about you and your driving history.

Is my payment information secure on your website?

Susanne Godau - State Farm Insurance Agent | Jul 21, 2022
Susanne Godau - State Farm Insurance Agent | Jul 21, 2022

At State Farm, we take your concerns about online security very seriously so you can pay without worry. We employ industry-standard controls for protecting customer data and keeping the server environment stable.

Why should I sign up for the Paperless Notice of Privacy Policy?

Susanne Godau - State Farm Insurance Agent | Jul 21, 2022
Susanne Godau - State Farm Insurance Agent | Jul 21, 2022

You can reduce the amount of paper you receive by signing up to go paperless. You can view the Notice of Privacy Policy online instead of receiving a mailed copy. You'll also help State Farm achieve its green mission.

I am a current auto insurance customer, why can't I get a quote for another auto policy online?

Susanne Godau - State Farm Insurance Agent | Jul 21, 2022
Susanne Godau - State Farm Insurance Agent | Jul 21, 2022

If you're a current State Farm auto policyholder, you can get a quote by following these steps: 1) Log into your account. 2) Select your current auto policy. 3) Click Quote/Replace a Vehicle. The request will be forwarded to your agent for processing.

What can I do on the State Farm mobile app?

Susanne Godau - State Farm Insurance Agent | Jun 21, 2022
Susanne Godau - State Farm Insurance Agent | Jun 21, 2022

You can take care of insurance and banking accounts, get roadside assistance, file and check your claim status, and lots more.

Can I use my check card or debit card?

Susanne Godau - State Farm Insurance Agent | Jun 21, 2022
Susanne Godau - State Farm Insurance Agent | Jun 21, 2022

State Farm accepts most major credit and debit cards.

Does my homeowners insurance cover detached structures on my property?

Susanne Godau - State Farm Insurance Agent | Jun 21, 2022
Susanne Godau - State Farm Insurance Agent | Jun 21, 2022

Yes. In addition to your dwelling, State Farm covers other detached structures located on your property that are separated by clear space from the dwelling. The basic policy covers other structures at 10% of your dwelling coverage. This includes but is not limited to: Detached garages, Equipment sheds, Barns, Guest cottages.

How do I download the State Farm mobile app?

Susanne Godau - State Farm Insurance Agent | Jun 21, 2022
Susanne Godau - State Farm Insurance Agent | Jun 21, 2022

Text MOBILE to 78836 to get a link to the app or download from your app store.

What if I have more than four vehicles or four drivers in my household?

Susanne Godau - State Farm Insurance Agent | Jun 21, 2022
Susanne Godau - State Farm Insurance Agent | Jun 21, 2022

If you need a quote or coverage and have more than four vehicles or four drivers, contact a local State Farm Insurance agent.

Can I pay by phone or mail instead of online?

Susanne Godau - State Farm Insurance Agent | Jun 21, 2022
Susanne Godau - State Farm Insurance Agent | Jun 21, 2022

Yes. State Farm has ways to ensure the security of your payment information, but if you're uncomfortable making an online payment, you can forward your application to a State Farm agent. They will contact you about payment arrangements. The coverage effective date will depend on the new payment arrangements made with the agent For additional questions, contact an agent or see our Privacy Policy.

How much insurance coverage should I have on my home?

Susanne Godau - State Farm Insurance Agent | Jun 21, 2022
Susanne Godau - State Farm Insurance Agent | Jun 21, 2022

The choice is yours, but State Farm recommends you choose a coverage limit at least equal to your home’s estimated replacement cost. (The estimated replacement cost isn’t the same as the market value, which is the price you can expect your home to yield on the market.) If you choose a coverage amount less than the estimated replacement cost, you may not be eligible for certain coverages. Since no one can say what the exact cost will be to replace your home in the future, you’ll need enough coverage to account for unforeseen circumstances.

What if I have a vehicle that's not listed on the Vehicle Type section?

Susanne Godau - State Farm Insurance Agent | Jun 21, 2022
Susanne Godau - State Farm Insurance Agent | Jun 21, 2022

Please contact a State Farm agent if you're trying to insure a classic automobile or any atypical vehicle-types. Examples include motorcycle, snowmobile, camper, ATV, etc.

What is the difference between sending my quote and purchasing with an agent?

Susanne Godau - State Farm Insurance Agent | Jun 21, 2022
Susanne Godau - State Farm Insurance Agent | Jun 21, 2022

You may send your quote to an agent anytime during the quote process. If you haven't completed the online form, an agent will contact you to complete the process. If you received a quote online, you can still purchase with an agent. The agent will contact you to gather any additional information.

What coverage is provided under homeowners policy?

Susanne Godau - State Farm Insurance Agent | Jun 21, 2022
Susanne Godau - State Farm Insurance Agent | Jun 21, 2022

The policy includes coverage for your home and other structures on your property such as a detached garage or shed, and your personal belongings. The policy also includes personal liability coverage which may protect your finances by paying for covered damages that you’re legally responsible for, including a legal defense.

How can I pay for my insurance if I decide to purchase it online today?

Susanne Godau - State Farm Insurance Agent | Oct 19, 2021
Susanne Godau - State Farm Insurance Agent | Oct 19, 2021

State Farm accepts most major credit and debit cards.

I changed my mind about purchasing this insurance. What should I do?

Susanne Godau - State Farm Insurance Agent | Oct 19, 2021
Susanne Godau - State Farm Insurance Agent | Oct 19, 2021

You can save your quote to continue at a later time. When you save your quote you will receive an email containing a link to the application process. If you've received a State Farm reference number, your application has already been submitted. Your agent will be contacting you to discuss your policy. You can wait for your agent to call or contact them to discuss your options. If you did not receive a reference number, your application was not submitted and your payment should not be processed.

When does my coverage start?

Susanne Godau - State Farm Insurance Agent | Oct 19, 2021
Susanne Godau - State Farm Insurance Agent | Oct 19, 2021

Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.

Is my account number the same as my policy number?

Susanne Godau - State Farm Insurance Agent | Oct 19, 2021
Susanne Godau - State Farm Insurance Agent | Oct 19, 2021

No. A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.

Do I have to pay for an online quote?

Susanne Godau - State Farm Insurance Agent | Oct 19, 2021
Susanne Godau - State Farm Insurance Agent | Oct 19, 2021

No. The quote is free. The quote provides an estimate based on the information you provide and contains descriptions of available coverages.

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