Best Buy

Satish Bhat

Good shop but some key items were missing

Zahid Aslam

Bad customer service

Julio Echeverri

Good prices

R N

The workers at this store are operating at 2% brain capacity. Everyone from the cashiers in perpetual training, to the 'experience supervisor,' to the manager—no customer service etiquette, no functioning neurons. I had a pre-order for a phone with a trade-in processed and ready for pickup. I arrived on time and they brought the phone out from the back. They gave me the runaround for an hour with both my current phone and the new phone in the box with my name on it, behind the counter. They refused to "release" the phone to me because they claimed their system would not allow them to process the trade in. The manager's brilliant proposition was to cancel my order and re-order it. Except, in her words, the unit earmarked for me would be "burned" and could not be sold to me, and they had no other phones in the store. They "called" their back office and were effectively told "yeah sorry he's **** out of luck." That's because that team is functioning at 1% brain capacity. Other Best Buy locations had similar issues and they processed trade-ins manually, rang up the phones at full cost, and applied a gift card to offset the problem. These people could not think that far because again, how can you, when you do not have 98% of your brain's propensity for cognitive function available to use? They had me waiting with absolutely no resolution to offer. Best Buy will not see another dime from me or from the half-dozen people I know personally who were "burned" today by their complete, utter incompetence. This Best Buy is the Island of Misfit Toys personified. Just appalling.