Homewood Suites by Hilton Tampa Airport - Westshore

Stephanie Van

I am Diamond member at Hilton hotel for a long time and I have never experienced any bad service before. This hotel house keeping are horrible at cleaning the room and the pool. Let me start out naming all the things that are wrong with the hotel. The dishing in the room are extremely disgusting with yellow stain on such as the plates, utensil, pots and pan. The guest bedsheets have some pee odors on it. The pool was not clean at all, it was very foggy. The pool has three dead small frogs floating on the top. I went to worked all day and came back to the hotel room, my room smell like smoke so I called the front desk to see if they can help get the smell out because it’s sees like it was coming from ac vent. The gentleman at the front desk was very polite, he was able to switch me to a different room without I even asked. After I moved all my stuffs to my new room, I decided come back to double check the room to make sure I did not leave anything behind. I ran into three house keeping inside the room, two ladies and a man. One of the female house keeper was very rude. She is short and have a thick accent, I believe she is Mexican. She was very rude to me and she have a horrible attitude. She told me that I should’ve wait until the next day to switch the room because she doesn’t have a whole team to clean my room. Her tone of voice was very rude and mean. She told me if the smell is so bad that it’s unbearable, why did I switch in the morning? I was at work all day and when I came back from work the smell of smoke is there. I have never heard or see from a hotel that they will need a whole team of house keepers to clean one room before. If that house keeper have such a problem with me switching the room, why don’t she go talks to the manager? I was offered to switch the room by the gentleman in the front desk. I am not satisfied with my stays, I am a loyal customer Diamond member and I will not tolerated by this type of behavior from that female house keeper. She need a better training at her job.

Tony Brodie

Our stay was April 26-30 Room: the room had a strange smell when we checked in and a carpet issue (carpet in a hotel room in 2022 is a poor choice). One of our room phones was broken which we only discovered because Damian called to find out how our room was, Damian initiated an immediate phone repair. We would have likely never used the phone but appreciate Damian’s attention to our stay. The guest services manager Damian did a fantastic job addressing the room issue on night one. The room itself was large and surprisingly very quiet for being an airport hotel. Full size fridge, two burners, plates glasses and utensils. The thermostat was unique. Setting the temperature to say 70 was simple but if the room got too cold and you increased the temp to 71 thinking the thermostat would just shut off you would be incorrect, the heat kicks on and warms the room. Not like home. Location: The location was 6 minutes from the airport and very convenient to the freeway for travel. Worked great for us. We walked to several other hotels in the complex and the Homewood appeared to be a bit of a step down in appearance and updates. Service: We were told by Damian at check in that we could schedule a day for our housekeeping service which we declined at first but because of our carpet issue housekeeping and engineering were deplored on day 2 to rectify the issue. The hot water in the lobby was usually not kept up but the front desk staff was always willing to pull water from the kitchen for us. The Wednesday evening social was pretty cool, we made a point to put it on our calendar and our only disappointment was that it is not offered more often. Breakfast was great for the guys in our group but not really the same that we have experienced at other Hilton brands for my wife. The fresh fruit was limited, no waffles and overall not as many options that we have seen elsewhere.

Mel Harrison - Outlook

Extremely satisfied. Clean and quiet considering you are right beside the airport. All staff were polite, friendly & helpful. Only complaint is the pillows could be upgraded, but positive experience all around. Great neutral location to everything ... beach, Amalie, Bucs stadium and highways.

Verified Hotel Guest

Positive: The staff was really awesome. From the front desk to housekeeping to shuttle driver. The kitchen was set up well for such a small space. Negative: I expected it to be a bit larger than it was for a King Suite w/kitchen but worked out as we were not there except to sleep and grab a snack. Room was super clean except for the carpet. Could use a shampoo. Turned bare feet black.