Pollo Tropical

Frank V

We ordered dinner from the QR code on the website. Great experience amazing customer service! Well executed franchise. Tbey asked us what sauces we want the young woman specified they didn’t have the crispy Cuban that day so we could change without waiting for the order to be finished. Really top notch. This is how the pollo tropical should be other places should take note. Shout out to my boy mauricio

LINA

I have passed this place literally a thousand times and always wanted to stop and so I finally did. The chicken was great it almost tastes like rotisserie but it's grilled. The manager was very helpful in getting our the way we wanted it however the food was kind of average. They only have black beans and white and yellow rice which was good but I prefer red beans. There was a lot to choose from on the menu, however nobody at my table finished their plate!

allora allora

The people there are very nice they try to help as much as they can we observed at least 14 crew members plus a manager the wait was about 15 to 20 minutes which is a little long and then they were out of items weren't sure who got what lot of confusion so I think the staff needs to be retrained as well as the manager because it really wasn't that busy and lots of people standing around doing a lot of nothing which could have made it a more streamlined process for all the customers waiting like us. Food quality was about average everything tasted very starchy if that makes sense... Hopefully things get better thanks good luck.

Rose Amaro

I always go to Pollo for dinner and let me tell you, DO NOT go past 8:30. Even though the hours are listed as closing at 10pm the team there start breaking down early. And the food is served lukewarm. Don't get me wrong, I love their food but it would be nice if they actually kept their food hot at least till 9:30.