BJ's Restaurant & Brewhouse

Basic Info

We got to this location with a party of 2 (waiting on 2 more) were seated in a timely manner. Our waitress took our drink orders and was rushing our other 2 guests who had shown up a little after us to order an appetizer so they ended up not getting one. Once we placed our order for food our waitress not one time refilled our drinks or came to check in on us. About 30 minutes after we ordered the manager came out to tell us that one of the items we ordered (prime rib) was going to be the last piece so it wasn’t cooked properly. Which was fine but we asked before ordering if they still had any. The manager then took plates off the table from appetizer as they were stacked up along with salad bowls. We had to ask for refills on more than one occasion. Food was awesome once we got it! (Minus the Brussels sprouts that didn’t come out with the meal but were still up charged for them.) But it was like our waitress just decided she didn’t want to wait our table after taking our order. We probably won’t patronize this location again but we love BJ’s.

K Gachett

Needs some quality assurance checks before sending to-go orders out the door. Ordered through grub hub and this is what I received. Dry nachos missing queso and no plastic ware for the rest of my food. I’m in a hotel from out of town so needed the plastic ware and napkins to eat.

Haley Planas

Spent $70 on dinner. One burger was completely charred. The other burger came on a sub style bun that we didn’t even order and was so soggy we had to use our own bread and the lettuce was so wilted and wet. Drink was watered down with two half melted ice cubes. The ice cream that came with the pazookie was completely melted and we weren’t even given the toppings for the pazookie. Terrible. Last time we will ever order from BJ’s.

D

This place’s weakest link by far is their floor staff(managers included) customer service, attention to detail, and their work ethics. They also constantly leave tables dirty, a lot of tables. Staff is making continual laps with their hands empty each way, passing table after table after table that has been dirty for 20+min. It’s y’all job that’ll be affected, not mine. I’m just a paying customer. Oh I sat in the bar. Turned around from my table and asked the bartender to make a drink (my waitress had been nonexistent). Bartender only had one customer nursing a beer. Bartender told me I needed to tell my waitress. Had to wait a while again till I saw her. Great job.