The Ashton Hotel

Verified Hotel Guest

Positive: The location for our needs was excellent. The resurant had hour on the door but I did not see ever opened. For 4 stars the towels were average in size and plushness, but to few of them. Nice rooms courteous staff. TheValetService(Independent)WasLacking. Negative: Above

Jason Vandiver

Wife and I checked in Thursday 3/24. Room was amazing complete with a soaker tub—a rare treat for the both of us. However the remote control for the television was missing and the last guest’s k-cup was still in the coffee maker which we cleaned prior to use in addition to there not being any coffee or cups in the room. We called front desk who corrected the coffee situation but claimed that the ‘hotel engineer’ who works for them and the Hilton downtown would have to replace the remote. Sadly, no remote came. I know this is a small thing but when one pays $300+ for a room the coffee maker should be clean and the television should be usable. Normally when one checks out the first question is ‘how was your stay?’. No such question was asked which would have been a Segway to explain what happened. And when we did explain it wasn’t taken seriously. Would not recommend as this place doesn’t know what the definition of service is; sticking with Marriotts moving forward which are cleaner and you have a remote for the television!

Cynthia

Positive: The location was amazing! Walking distance to everything we wanted to do. Negative: The cleaning staff was talking very loudly in the hall and vacuuming at 8am on Sunday. I wish they would¿ve waited a little bit more before doing those cleaning rounds. I am a very light sleeper and it was very noisy.

Verified Hotel Guest

Positive: The location was perfect. We loved the character and charm it had. Negative: It was hard to park, the valet was backed up. However when we were ready to check out, we did not have to wait for our car. They were prompt and had it waiting when we came down. We were disappointed that it did not have a bar in the hotel.