Embassy Suites by Hilton Denton Convention Center

Heidi O

Not a pleasant short stay. We checked in late around 12:30 am. Once we got ready for bed we noticed the toilet was running and it wouldn’t flush. I called downstairs and the gentleman was less than helpful. Actually, he wasn’t pleasant at all. He said no one would be in until around 6 am to fix it. So we had a non working toilet plus it ran loudly all night. We got no sleep at all. The next morning at check out I spoke to Jeanette who was not only was rude but rolled her eyes at me and started asking which branch of military was my ID for. I am not sure what my military ID has anything to do with a toilet not working. I then was handed off to Gage after asking for him twice. He told me because I was military he couldn’t offer any refunds on my stay. Again, this doesn’t make sense since I experienced an issue out of my control. It’s almost like if you get a military discount it voids them for having to act fair. I called Hilton and told them the issues. They promised someone would call me within 48 hrs. Here we are a week later and nothing. They added a “few” points on my account that felt like a slap in my face. Definitely not near enough to make up for all the hassles. Would not stay here again.

N C.

Stayed here for a couple of nights. I had such a wonderful experience. First off, the staff were very nice, polite, and beyond helpful. Second, this place was kept really clean. Large parking lot to accommodate many cars. They have an omelette bar, which was a nice addition because I did not like the scrambled eggs. My room was extremely clean and comfy.

Kevin McKeown

This is the next generation of Embassy Suites, what a spectacular facility. The lobby is so big and open for guest lounging, lots of sitting spaces, tables and a great bar. The gym is awesome, well equipped with free weights and machines. The indoor/outdoor pools with the sliding door and sitting area are so awesome. The morning breakfast bar is also great. This is a amazing hotel, well worth the stop if you are in the area. The first time I've stayed in a modern Embassy Suites and I was blown away.

Megan Beckman

We have stayed at many Embassy Suites, and this is one of the best. The lobby is beautiful, with many areas for socializing. We had dinner at the Houlihan's on site. The food was great, but the drinks were a little pricey. The kids enjoyed the indoor pool. The free made-to-order breakfast did not disappoint. Would definitely stay here again the next time we're traveling through the area.