Best Western Plus Duncanville Dallas

Eunik Richard

The entire staff was beyond accommodating! The room was nice and clean. There were plenty of options for breakfast and the Refresh Zone saved me from having to make a trip to the store! Awesome job!

Ana Rosales

Terrible first impression. Unable to recover from their check in service. I book a room and after a long trip I had to wait around 2 hours to get my key. Nobody was at the front desk. I called customers service and got a complaint ticket #. The woman working at the front desk was sleeping the whole time somewhere else. She was pretending to be awake but it was so obviously. She was trying to fix her hair to look awake. I finally cheked in around 10 pm. When the manager found out she said that because I booked thru a 3rd party they were unable to offer me any help. Unacceptable. Unbelievable. And I wasn't the only guest trying to check in. I booked another room across street. Holiday inn and it was great. All I wanted was a full refund and get out of their place. But no help at all.

Les Hicks

My wife and I had a working function to attend. After looking at several places in the area, this place had the best recent reviews of anyplace else. It lived up to the reviews. I rented a room with a whirlpool bath. Everything was clean! I mean everything - carpets, refrigerator, sheets, filters, tubs, bathroom, furniture, and ice bucket. It was all nice and clean. The staff was very friendly and the breakfasts were inviting. If I decide to make DFW a destination in the future, I will certainly stay here again. Keep up the good work.

J Jimenez

We came into Duncanville for a school basketball tournament. The Duncanville hospitality industry as a whole was extremely busy. I post this to be fair and set the setting and environment (freezing cold). To be honest I believe in my opinion the service was great and met the expectation. My only issue was we arrived at 12:30pm and our room was no ready to occupy by us. I understand that take-in was not til 3pm, but, normally as a courtesy most hotels allow visitors in their room after it's been reserved for a week. Again, the visit, service, and expectation was great. This is only feedback, not, a Debbie Downer.