ChildCareGroup

C C

Good service just overwhelming paper work .

Christine Pin

This place is so disappointing. The first time I had applied everything went well, I had a very helpful case worker and was given enough time to find a provider. The second time I applied, my case was rushed. The caseworker I had seemed like she didn’t care to help just wanted to rush the process. She gave me only 6 days to find a provider, after sending in all my check stubs. After telling her that majority of the ones I called had a waiting list she still insisted that my case will close. After explaining to her about the waitlist, she argued back with me and told me that not all of them have waiting lists. This place is suppose to help single, low- income families who are in need of day care. She didn’t care if the provider was far from my house and from my job. But isn’t that what day care is for ? Finding one that your child can be safe in, one that’s Convenient !! Anyways my caseworker was trash, and I couldn’t even get her name.

lirian Iglesias

As I read other reviews while being on hold because I was also lied to about what to do so my case could move forward. My “case worker” Vanessa has been horrible. Calling me from blocked numbers requesting information I have already told TWO other employees I do not have and should I fill out another application or something to update this and being told it’s fine they would put it down on my case. Now I’m requesting to file a complaint and being placed on hold for more than 30min only for them to tell me that I have to send an email and so on and so forth. Now having to write an appeal because even tho I was giving until TODAY to turn in the information she’s requesting she’s already closed my case.

Rosa Salas

You’ll be on hold to speak to someone for hours. I’m on hold at the moment trying to reach someone as I type this. It’s been an hour and forty minutes. Don’t even bother dialing one for the call back. They don’t call you back!