Ritchey Automotive

Heather Williams

Lawrence Porter is AMAZING!!! I’ve been waiting a long time on my vehicle to be able to be ordered and to come in, and Lawrence has been so very patient with me. He has kept me updated each time I asked, and I’m sure that was no easy task! Lawrence has a lifelong customer now, and I will refer everyone to him!! He’s the BEST!

LOLA LEAH

My car has been at Ritchey automotive since January 2022 and my car is still there as of September 2022. Customer service has been terrible. My car is just parked there sitting out facing all the various changes in the weather when it is actually a garaged kept vehicle. I have called once a week since January to get updates on my vehicle and I have been given various excuses. No one calls to follow-up or check-in occasionally. The most recent excuse is the lack of techs and a place to service it while only one other car is being serviced as of now. The other vehicle can't be removed from the rack because they found out it needs more parts and they need to keep the other one free. So if my vehicle has been there since January then I take it the one before mine has been there since last Spring. I expressed my concerns about everything and they just simply told me be glad you have a loaner to drive because a lot of others don't. There's still no projected time-frame and yes the car note still has to be paid. Given the fact that I run a business that requires a larger vehicle, I am being really inconvenienced by renting another vehicle to make sure my business stays a float. If I could give less than one star I would. The service department needs an overhaul and reading some of the other reports we have all experienced the same issues.

Live Good Eat Healthy

9/2/22 The old service manager for Audi either resigned or was let go since my last visit 2 months ago. She didn't put my next appointment in the computer(which was for today) and when I got there the new service manager Cindy didn't see it. However, she still honored the appointment as it was supposed to be scheduled and I got my car serviced promptly. Thank you Cindy and 5 stars for great service.

stu44mag

I left a message on a service advisor’s phone Monday at 11am, stating the need to schedule an appointment to service my Range Rover. Her message stated that she would get back with me at her earliest convenience. It has been 72 hours, and she still hasn’t called me back. I guess it hasn’t been convenient.