Dollywood Cabins

Nikki Flores

Overall it was just an okay place to stay . I expected more from the money we spent. Freezer didn't freeze so our food was ruined. Tv in master bedroom didn't work . The cleanliness of the shower was poor. Centipedes everyday in the shower ... expected much more out of it

Luz Rivera

Have a wonderful experience, everything was super clean and neat, I went with my husband and we have a great time we even feel like kids playing ping pong, air hockey and pool it was super fun. Love that they have a washing machine and dryer which was handy since we were traveling for a few days before getting there ti visit Dollywood. The view was amazing, will love to go back in Christmas!🤗

Joanny Steier

First and foremost our cabin had hardly any water in the hot tub we were charged to use to where it was spraying you in the eyes from the Jets. There were coke bottle lids in it from the people before us which was God only knows how long because it was filthy dirty with spiders weds and dirt so bad you barely wanted to touch it. Yes I took many pictures. The balcony was so loose the maintenance man on call said he couldn't even fix it he had to rig it until someone more qualified could get to it. So it was very dangerous especially for the children. There were screws through the wood that didn't even fit. Again I have pictures, there were so many webs inside the cabin we were bit 7/8 times within hours of being there so we were breakfast lunch and dinner to spiders of all kinds. I have videos of them just walking on the stairs. The TV kept shutting off on its own which made it hard to watch. They charged me a HIDDEN cleaning fee but told us we had to do the dishes and take out all garbage before we left which we did and again took pictures. We couldn't use the hot tub but one night and was charged each night for the hot tub. They charged us for an accidental damage fee which not one thing was damaged again we took pictures of it all. We did not enjoy this cabin and only stayed in it to sleep. We used the hot tub the last night we were there but so worried about the balcony we didn't stay in it long at all. I am so beyond disappointed in this cabin and thought so much more of Dollywood before this experience. I will make sure to let everyone know. When I called and ask for a manager they refused to get on the phone and offered a 3rd of my money back but emailed me two different prices I was charged I will be having that checked into. I have stayed at hotels for less than 100 a night that was way better than Dollywood cabins. A very sad experience for sure.

Angela Shark

So my sisters and I are grown and all live across the U.S. so we have started a new tradition of going to different theme parks for a full family vacation. Dollywood was our top pick for 2021. We stayed at the Starry Nights cabin for Thanksgiving. The views were gorgeous. The cabin was nice. Not very clean. My significant other came down with something the first night we were there. We took the basement bedroom with a conjoining bathroom. My immune system is bad and I wasn’t coming down with anything nor was anyone else in the house so I started investigating what could be causing him to get so sick. Then I found mold covering the inside of the shower curtain. The more mold all around and in the vent and even more along the wall. We were still uneasy about it being Covid so we quarantined and took a test. Negative. Then on our trip home to Colorado, he started to perk up just a bit. I took him to urgent care right when we got back. Poor guy had to do another test for Covid and they sent us to quarantine again. That test came back negative as well so we went back to urgent care where they told him he had some kind of infection, most likely from an allergy and gave him a inhaler. I found out later from his mom that he does in fact have a mold allergy. It’s been months now and he still has lingering effects from it. It’s sad that we took off time from work, drove cross country and spent a whole bunch of money just to not be able to enjoy Dollywood nor Thanksgiving with our family that we don’t get to see often. All because of laziness to properly clean the cabin that we paid entirely to much for.