Americas Best Value Inn & Suites St. Cloud

AML41204

The general manager at this place has changed this hotel dramatically in the last two years. I stayed at this place over three years ago and it wasn't at that time the best place to stay. I've been here for the last five months and this has been such a turn around since I was here last. The general manager has done her due diligence on how to make this hotel run better and be a hotel that you want to come to. So kudos for the management and having the right person in charge to make the changes needed to have this hotel be the hotel that you want to come to.

Ashley Torgerson

The room I was suppose to stay in was DISGUSTING. Sheets were clearly not changed from the last time someone stayed. Everything from the microwave to the toilet was filthy. The fire alarm was hanging off the wall tied in a plastic bag. The picture hanging next to that had broken glass. I went to use a side door to get into the hotel when guests that were in the parking lot told me that I should use the lobby entrance because it can get dangerous and “sketchy” using that entrance at night. As a woman who was staying alone that night, I immediately decided to return my key and not stay there. Never had an experience like that in my life.

Anita Hoffman

This place had some bad smells. The TV didn't work. There is no coffee pot in the room nor is there coffee or anything in the lobby. I had to stay there because I had my puppy with me and it was very late at night for checking in. As a smoker I had to go outside which was fine but the back doors don't work with your key card. Another annoyance. I had the door blocked but someone decided to toss it aside and I was locked out. If you stay bring some spray to help with the smell.

Brianna Bodin

If I didn’t live 3 states away I would sue them. We booked over a month ago, got an email 24 hours prior to checking in that due to Covid they stopped offering some amenities which was fine until we found out it was the pool and breakfast which is the main reason we booked here. I tried to call to cancel our reservation at least 4 times throughout the day and nobody answered the phones until after 5PM when they told us the cancellation window had closed at 4PM. Had they notified me of this upon booking I would’ve had time to cancel and book elsewhere. The manager refused to allow us to cancel without paying the $85 cancellation fee. I said I have proof of my outgoing calls that I tried to cancel multiple times today but nobody answered. She didn’t care and said “it’s right in the itinerary, we’re not scamming nobody” as if this is a common occurrence. So since this hotel screwed us we had no choice but to stay, only hotels left for a the weekend were in the $250+ a night due to a big hockey tournament in town. I don’t even know where to begin on how filthy the hotel room is. The bed and plastic sheets are horrific, they gave us 3 flat pillows. There was disgusting saucy peanut butter looking stuff splattered on the wall and what looked to be mold on the ceiling. I gouged my leg on a chair that had a metal piece sticking out of it when I tried to open the window to let out some of the stench in the room. In Mackinaw City there were hotel owners scamming customers in the recent past that were caught. I hope this hotel is also caught because it’s so wrong and unethical what they’re doing.