GrandStay® Residential Suites Hotel St Cloud

Molly Bonk

Worst hotel. They had wrecked my dads Father’s Day. I am from Florida, I had put the hotel in my dads name and they said because he lived in St. Cloud they wouldn’t let us stay. Even though I paid for it. It just wasn’t in my name because I wasn’t there yet. My dad is a US vet, I was surprising him for Father’s Day to get him out of the house, but they wrecked it. They were really rude, we were staying there for 4 nights. They already took my money. Worst hotel I have ever stayed at and I stay at a lot of hotels. The lady in the front(Tamara) said she had no idea what the number was that we could call, she said they didn’t have a customer service at all and there was nothing she could help us with. Even customers behind us, were upset that we couldn’t stay. This is my dads first Father’s Day with me. Absolutely disgusted that they couldn’t help us.

michelle clifford

Very clean and friendly hotel. I will be using this chain a whole lot more for business travel its nice to be able to cook your own meal once in awhile and the separation of rooms is great that way I can shut down and go to sleep when finished working.

Clare O'Malley

We felt welcomed at this hotel. My kids delighted in the room. We did have to ask for extra bedding, but were not made to feel like we were imposing. There is a gated area for our dog to go potty. It's also the smoker's area, and a kid play area. It's right behind the Domino's Pizza, so you smell garlic in the air. A few previous guests are/were not as considerate as we are because we saw a few poo deposits left by other dogs/owner. Given the amount of dog pee there, I don't know that I would let my kids play outside on the play area, but I appreciated having someplace safe to go at night when the dog needed to go outside. The hot tub was warm and the pool was tiny, but just enough. The shampoos bottle nozzles are too small, so even though there is shampoo left in the bottle, you can hardly get it out. For a longer stay, we would bring our own shampoo. The breakfast spread was pretty varied, and everyone found something to eat. (I had oatmeal, 1 kid had a bagel with cream cheese, 1 kid had cereal, 1 kid had yogurt. and there's a nice selection of teas. ) Parking was right out front, and except for the pizza delivery car parking the wrong way in the parking circle and blocking traffic, it was easy to park. We will stay here again.

Kurt Kipfer

The GrandStay overnight was adequate. Friendly service stands out. The rooms are clean but dated. There are no usb charger ports and the tv's are definitely 10+ years old. Additionally, the breakfast was decent/average and the carpets in the common area / reception and hallways are very old and dated, worn.