Holiday Inn & Suites St. Cloud

Jon Pfettscher

I arrived after midnight. I had called ahead to advise I would be arriving late (I had a reservation for several days). When I arrived, the security car was completely blocking the main entrance. 2 security people were smoking just outside the front doors with the desk person. I had to walk through the grass and squeeze between a trashcan and a post while carrying my luggage to get through. The desk attendant shouted at me, “do you have a reservation?“ When I told him I did, he sighed and put out a cigarette and followed me to the door. I had to hold the door open for him, despite the fact I was carrying all of my luggage. Room was comfy and clean. However, there was NO water pressure. The water trickled out of the shower head. I asked about it at the front desk and he said he would have it checked. No one did. Other people in my travel party (4 rooms) also complained about the lack of water pressure. There was construction going on with loud machinery outside my room at 6:30 am. There is a large courtyard, arcade, etc. There were loud groups with shouting and music after midnight, and security (although notified) did not manage to quiet or down. I had to ask for more towels and wash rags. (I was there for 5 days). They first said they couldn’t supply any, then later when I asked again I get a few. Breakfast costs $15! Disappointing service.

K.J.S.

I was here for a conference and really enjoyed my time. Rooms were clean, comfortable, and quiet. Check-in and check-out were quick and easy. I'd stay here again if I'm in the area.

Alysa Bergstrom

Nice rooms, like the remodel. Night staff was very rude. All pool signs state pool is open til 11:00 pm however they shut pool down at 10:00 with no reason as to why. Tone and attitude and disrespect was bad from staff. Disappointed that we spent $500 on rooms and then we can not even enjoy hot tub or pool. We would have managed our time better and may have done activities differently if we had known. Again can not express how rude staff was.

Kyle Ness

Lots of stuff to do here for kids. 3 Arcades, 2 Pools, 1 Kiddie Pool, Jungle Gym, 2 hot tubs, Basketball court, Volley ball court. If you get a suite adjacent to the volleyball court and you're a light sleeper, don't plan on sleeping before Midnight. It's so loud in the room from other guests using the arcade. Other than that, great experience.