Holiday Inn Express & Suites Eagan - Minneapolis Area

Jordan Harrison

We arrived at about 1:00 in the morning needing a room. The front desk woman, who said she usually worked at the Best Western next door, was phenomenal. She helped me use points I have accrued through business travel, was polite and friendly. Room was clean, breakfast was as expected for an HIE, location is good for getting around MSP. Couldn't find anything to complain about with the hotel, and can not say enough good about the clerk who was working that night.

Joan

Positive: The motel was extremely clean, the breakfast was delicious and was enjoyed by all, and the staff allowed us to swim in the pool for a short while after we checked out of our room. We had reserved three rooms and every agreed that the motel was fabulous. Negative: No

Noel V

A young lady that works here needs to be re-TRAINED on how to deal with customer complaints. OR maybe she needs to quit and find a different job. NO customer service skills at all. In fairness, the hotel manager and other staff here are polite, friendly and excellent costumer service. I am a platinum elite member with IHG but feels like I was trashed at that time. I brought this up to their costumer service and I specifically requested to email me on what is their corrective actions. I did not received any reply at all, so this shows how IHG gives importance to their costumers. Anyways, I will never ever be staying at any IHG hotel in the future anymore. When you are travelling, you need a good and relaxing stay, not stress.

adam yang

Hotel, room, lobby and pool were clean. Hot Breakfast was a nice. Close to many major retailers, shopping centers and restaurants. Only dock in stars was that our room’s door could be opened from the outside without a key card…not sure if it was due to being a handicap accessible room.