Oak Street Health

Liz B

Heaven help you if you go to one of their "events" and give them your actual contact information (give a fake phone number). They call repeatedly trying to get you to sign with them for primary care. Their telemarking calls start out stating they are returning your call. really? I never called them to begin with. I was stupid enough to show up for free food at Cracker Barrel and give out my real information on the form they asked us to fill out. This kind of telemarking is inappropriate, but then again I'd guess they are a for profit company. They state they have grants from medicare that pay for the "free" things they give people. They also push advantage plans (why not sell Gap and D plans? - Oh wait - with advantage plans the networks are so narrow you are less likely able to leave them, and you have to pass medical underwriting to get back into regular medicare Gap plans - so you don't have unlimited copays and out of pocket so you may be trapped that way too) and try to get you to switch from whatever you currently have to one of the plans they are pushing. I'd guess this an income stream of theirs - eg commissions or a bonus for providing the "lead" (eg you as the patient) if you sign up for one of the several different plans they push.When you look at the company's career opportunities, a number of them are in sales - since when does a legit medical clinic have so many employees in "sales""???). Another huge problem using them is practical and could be medically dangerous depending on your medical history and needs. Their medical record system is not one that any of the majority of major hospital systems use (eg they don't use EPIC). As a result if you need specialists they may well have no access to your primary care records and your primary care person with them has no access to your specialist visits unless you fill out a release of information after each outside of their system visit . And of course in the other direction fill out one for Oak Street so that your specialists have access to your primary care records. Often it can take weeks for records to be sent regardless of who is sending them and even more time to get uploaded into the respective system. This compromises care (and can be dangerous for you) - especially if you have a number of health issues that require different specialists. If this company was smart they'd switch over to EPIC since EPIC has the largest market share with hospital systems, where so many of the specialists work. (the ONLY system used by the 3 credible medical systems in our area - the 4th system uses Athena but they are a failing, close to bankrupt for profit that is busy closing offices left and right. Where I live most doctors are employees of one of the 4 hospital systems, there are few private practices out there (This is an accelerating trend in medical care and eventually most doctors will be employees working for a large hospital system that own numerous hospitals). It makes no medical sense to have your medical records spread across multiple electronic medical record systems. It will compromise your care, sometimes dangerously. I have had several long conversations with their sales personnel (over the phone and in person). One even told me s/he (protecting that person) gets a list of "leads" who haven't signed up after a certain number of days since attending an event or after the last call they made. LEADS??? We, as potential patients are LEADS? I realize in the sales field potential customers are called leads, but health care is not the same as selling vacuum cleaners. I'd be very cautious about using them as your PCP for all these reasons.

Mary Carpenter

I totally recommend them over and over!! Love how they know I go weekly to get Covid test for work, in and out in less than an hour!!! Great Job gals and guys!!!

Valli Metro

Staff very friendly, but handling appointments and paperwork not so much. appointments times changed from one person to another on computers, had to double check several times. Once they have your medical records hard time having records sent to another provider, as of today I still do not have my records, this has been going on since May 2022.

labetta tran

Called the answering service they they said they would talk to the dr and call me back about prescription they said if you don't hear back call us back in 2 hours never called called them back this went on for 3 days in the mean time I'm getting worse so I called the manager they said they would straighten it out they said they sent the perscrition in and the pharmacy all ways calls to let me know right after I talked to her the pharmacy called so I know she lied Bout it then when I get an appointment you might sit 30 min to an hour waiting to be seen they also have a person who pi KS you up and and takes you home if you don't have a ride so I got a ride with them one day and after I was done I sat there waiting for the ride for over 1 hour