Address: 163 IA-14, Monroe, IA 50170, USA
Phone: +16412592628
Sunday: Closed
Monday: 8AM–6PM
Tuesday: 8AM–6PM
Wednesday: 8AM–6PM
Thursday: 8AM–6PM
Friday: 8AM–6PM
Saturday: 9AM–12PM
H. Mike Stubbs
We've taken two of our boats to Malone in the past and they have always done a great job of winterizing. Very happy with the service.
Leigh Bauder
We had used this business with much success for years as our family usually boats at Red Rock. When Tim was there (they would have received 5 stars). However, since Tim is no longer there, the business has went downhill!! Our most recent experience (2021 boating season), we launched for first time and our boat would not turn over. So we took the boat to Malone's for service requesting a complete system checkup after a new battery did not cure the problem. Malone's had boat for 3 weeks, we picked it up, paid our huge repair bill and took boat to south launch thinking we were going to have an enjoyable day boating. WRONG!!!! Less than five minutes on the water, alarms went off and boat temp hit almost 250---Thank Goodness DNR was there and helped us get back to the dock. We called Malone's but no one answered so we dropped boat off in their parking lot and called the following day. Service Manager was RUDE and UNPROFESSIONAL at best. Blamed all the problems on us (seasoned boaters with a nice Chaparral). He wanted to take our boat out for more testing and additional repairs. We asked what happens if you blow our engine with the testing you are wanting to do....he just laughed at us and rudely commented... guess now you will be buying a new engine. We have talked to a couple of other mechanics that specialize in marine repairs and it is evident this "manager" doesn't have a clue what he is doing. After his RUDE comments and horrible customer service....we are taking all of our future business elsewhere and highly recommend others use caution when dealing with this business. Mark M
Barb Cole
My husband stopped in at Malones to inquire about repair. They were upfront and said it would be a month before they could look at it. Due to convenience we took it there anyway, ahead of schedule, just in case they were able to look at it sooner. They did ck it over early and recommended we see if insurance would cover the cost of repairs. It took a while for the parts to arrive and insurance to settle. The repairs were made and we are very pleased.
Derrick Miller
In 2004 we purchased our boat from these folks, and never really needed much service from them until now. We have also moved and there dealership is totally out of our way to use, but I thought I would still use them for the obvious reasons. For the past 2 weeks I've been trying to purchase new boat speakers from them and today would have been the 4th time in the past two weeks they took my info and said they would call me back. I explained to the lady (that just takes phones calls, and not to get mad at her) I'll I'm looking for is someone to help me order 4 new speakers, and that I'm getting the run around. She gave me the company line that they have been very busy lately. I said I'm sorry that's not an excuse not to call someone back for two weeks. I just mentioned I could take my business else where and she actually encouraged me to do so, because they are busy enough, then hung up!!! Who does that. I think this is my 2nd good review I've ever written, but a GOOD, well respected business does not treat there customers that way. I will never shop there again.
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I would not go to monroe motors. I ended up with a new motor and they got mine.
No
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