Address: 9456 Philips Hwy #1, Jacksonville, FL 32256, USA
Phone: +19042689454
Sunday: Closed
Monday: 9AM–5PM
Tuesday: 9AM–5PM
Wednesday: 9AM–5PM
Thursday: 9AM–5PM
Friday: 9AM–5PM
Saturday: Closed
Terry Lee
Quick response tie for installation. Best pricve in the area. Both the salesperson and Installer were very knowledgeable and were super courteous.
Ieisha Tillman
In the beginning had no complaints but now cameras are not working properly nor is the deadbolt smart lock. Having issues for over 7 months and only received a $6.00 credit. Can never reach anyone to resolve the issues we are experiencing. Vector is marking up the equipment that they are selling to the customers. I found the exact keypad at home depot. I called Vector to price theirs and what I saw for $80 at Home Depot was $300 at Vector. Rip off....On hold at this very moment to cancel services..
Alisa Diamond
I've had cameras for years from Vector Security. I went to the office and spoke with Tony in upper management about upgrading. It took time to get the product as it is all over but he was great in communicating with me throughout the process. He sent Frank and Daniel to install the new cameras. They were great! Professional and very knowledgeable. What a difference in the product and time it took for the install! Even the time it took to adjust the cameras was amazing! I think they were here one and an half hours total. I loved the first cameras but these are amazing! So much so that I had two more installed two days ago. Even that only took about a little over an hour. These guys were amazing. The product and cost were very fair. I even had them change out my sensors on my alarm system which was done about a week ago. I would definitely recommend Vector Security. I am so thrilled with my new cameras. Thank you Tony, Frank and Daniel.
Ellen Teller
My immediate problem is that I cannot get anyone to return my calls for service! This has been an ongoing problem for nearly a year. We moved to our current home last May and decided to go with Vector since they were already monitoring the home we purchased. The sales experience started out ok until the salesman offered to help us with our move-in since he needed extra cash. Next, the initial tech set up the system without ever talking to us to determine which door(s) we wanted as our entrance for the system. Then, we had to have a tech come out and change things, at a cost to us! On more than one occasion I have had to contact a technician. Some of the calls resulted in my call being cut off before ever talking with anyone. Sometimes I was able to get through to a person but was told they didn't have the staff to send out. They have scheduled and then cancelled appointments. 2+ weeks ago a technician came to our house to again connect the cameras to wifi. He was unable to do so and told me to contact a technician who works on our computers to find out what our security protocol was, and then to call him back and he would walk me through the connection. I did contact our tech who was able to get one of the cameras connected to wifi. One week ago I called Vector and requested the tech call me back to walk me through connecting to wifi. NO RESPONSE yet! I have left messages with the sales manager requesting a call from the general manager. NO RESPONSE! I have tried to message them on FB. NO RESPONSE! Interesting, all of their reviews on FB are from February 18 - 27, 2019!! I even tried to reach senior company management on LinkedIn and there is NO contact information!
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Vector Security offers mobile security and automation solutions to homes and businesses. Our products include monitored burglar, fire and carbon monoxide alarms, video cameras, smart lights, locks and thermostats, video doorbells, temperature and water sensors, wellness solutions and more!
Determine the vulnerable areas of your home where protection is needed most. Some equipment to consider are burglar/fire/carbon monoxide alarms, motion detectors, glass breaks/sensors and video cameras. If this sounds overwhelming, our experts are available to help you choose a system that is right for you!
No, you don’t need a landline for monitoring. We have security systems that use wireless monitoring technology, such as cellular and Wi-Fi. If you prefer to use a landline, we can still back up your system with wireless communication in the event your phone service is disrupted.
Yes! We offer wireless control panels as well as wireless monitoring. Wireless control panels allow for “cleaner” installation as there is no need to pull wire. Wireless monitoring means you don’t need a phone line to have your system monitored; it can be done through cellular or Wi-Fi communication.
At Vector Security, our core focus has always been security…and we’ve been doing it for 50 years, so we know a thing or two. We provide 24/7/365 award-winning monitoring services with operators that have one of the highest tenures in the business, so they know exactly what to do if an emergency occurs at your property.
We recommend monitored systems as they're connected to an alarm monitoring center where operators are available 24/7/365 to dispatch help in an emergency even if you're not home. Local systems don't call for help – they only sound an alarm. What if you’re not home to hear the alarm and call for help?
Installing a new security system yourself may seem cost-efficient, but do you want to skimp on reliability and functionality? Professional installation helps assure your system is properly integrated into your home with no security gaps.
Although we believe that professional installation is the best way to ensure your home is protected, because of COVID-19 we understand you may not want workers in your home so we offer a self-install package with guided installation over the phone.
If your home is in our service area, chances are we can monitor your existing system. Please contact us to evaluate your existing system and ensure it is in proper working condition. If the system has been well-maintained and is up to date with local jurisdiction and building codes, we should be able to activate and monitor it.
Yes, we can! Our FamilyKIT camera with two-way speaker works with your home security system from a remote location. See and talk to your loved one! Contact your local branch for details.
Your security system from us comes with a one-year warranty from date of installation. In addition, we offer SecurityCare and SecurityCare Plus - both are optional extended warranty plans that provide exceptional value and peace of mind.
We can help you explore your options if you are moving. Please visit our “Moving” page or contact your local branch to discuss the options available to you.
Your home security system may beep for several reasons including low batteries, maintenance required, or after a power outage. Visit our video gallery for tips on how to stop the beeping on your system. If that doesn’t work, please contact your local branch.
If your area should experience a power outage, your system will switch over to backup battery power to keep security equipment running. Additionally, our monitoring centers use back up power supplies as well to ensure uninterrupted monitoring of your system.
To print your certificate, just click the “Insurance Certificate” link on our Customer Portal home page. Select a site from the dropdown menu (if you have more than one property on your account) and then click the green “Download Insurance Certificate” button. Just call your local branch if you don't have access to a printer.
Please contact the Vector Security branch nearest you for assistance - thank you!
Please contact the Vector Security branch nearest you for assistance - thank you!
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