NewSouth Window Solutions

Alex Canzano

I don't usually leave reviews but I love my new windows! I spoke with Justin Shaw and he not only beat the other quotes I received but also got the job done quicker than expected. If you want high quality windows done right call the team at New South Windows

Space Cowboy

I absolutely love my windows and sliding glass door! Thank you so much to Roland and his crew and new south windows for doing an amazing 5 star job!

Rick Wood

01-16-2021 Signed a contract to purchase new vinyl windows for $12,800.00. We were advised the company was severely backed up due to material shortages. We understood. 07-16-2021 Windows were installed. The installers left broken glass slivers inside our home in multiple areas. I also found a piece of broken glass approximately 3"wide X 10"long. All was pointed out to the lead installer just after the installation was completed. We also have 5 windows that do not function properly. The company has attempted to resolve by sending service technicians out on three separate occasions with no success. The latest technician has now advised me the problem cannot be resolved by repair or replacement due to a design flaw with the engineering and manufacturing of the window. He advised that New South has been fully aware of the design flaw. So we have purchased $12,000.00 for new windows with a design flaw per the New South technician that cannot be resolved by repair or replacement. What a horrible way to do business with a customer. Totally unacceptable! 09-28-2022 New South has finally corrected the issues by replacing the window sashes for proper fit to the windows. While these problems took over a year to resolve, I am satisfied.

S V

When I contacted this company back in April, I had such high hopes. My husband and I were planning to renovate our Florida room and one of the first things on the list was to replace broken casement windows. We also needed to replace an old, worn front door. We met with the salesman and agreed upon the work and a price. We were scheduled to have three casement windows and our front door unit installed on June 29, 2022. The installers arrived on time and ready. However, upon examining the door system, the head installer questioned why we were removing the entire unit (side windows, upper window, etc.) and not just replacing the door. We told him that we were advised we could not to this and had to replace the entire unit. He assured us that this was not the case and we proceeded in a back and forth with him, the sales person and project manager for an hour before the installers finally got to work on the door unit. As it turns out, we did have to replace the entire unit because our original doors were custom made and too small. Back to the original plan. Moving on, the install of the door did have some issues, but, at the end of the day they were able to install it (with some minor issues that required another trip to adjust some things). The biggest problem was and still is with the three casement windows. They were made to the wrong dimensions. I don't know why the dimensions were not checked before the installers tore out my original windows, but now we are left with three windows that don't match and don't fit. We were advised by the project leader that the earliest we can expect our properly made windows is in early September. When questioned why the order couldn't be expediated, we were told we "can't jump ahead of everyone else." We waited our turn patiently and ,through no fault of ours, are left with unfinished windows. The project manager also tried to tell us that we should consider keeping the two oversized windows and he could just order another smaller window and it would be less time. This is NOT what we envisioned nor what we agreed upon. Early September got pushed to mid-September and now I am being told late September. The NewSouth "team" never calls with updates. I have to call them as each date comes and goes. All of our projects have been put one hold and we are wondering if we will ever get our (correct) windows. One of the main attributes of a good company is what they do to help the customer when something goes wrong. New South Windows does nothing. I will never recommend anyone use this company.