Address: 766 E Big Beaver Rd, Troy, MI 48083, USA
Phone: +12486894402
Sunday: 11AM–6PM
Monday: 10AM–9PM
Tuesday: 10AM–9PM
Wednesday: 10AM–9PM
Thursday: 10AM–9PM
Friday: 10AM–9PM
Saturday: 10AM–9PM
Bobbi
In addition to having superior equipment, this particular location has quality customer service as well. 10/15/22 I made a purchase and didn’t notice until I was already home that I was charged incorrectly. I called the store to explain what happened, hoping I didn’t have to drive the hour back. Jessica Bertollini very promptly handled my issue, requiring her to go above and beyond any standard protocol. The customer service I received from her that day (and the day after) was outstanding, and I’m going to do my best to give my business to the Troy location solely from this experience. Thank you again so much Jessica! Just incredible.
J V
Always helpful and always has the right stuff for the job at hand. Reliable and friendly staff. The same great place!
A Google User
Great people to work with , quality service
Michael Hickey
Great stuff at this place, plus helpful service for when I had trouble finding a few things. I ought to be a member.
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We’ve had bikes tunes and brakes replaced here. They so a good job.
They also limit how many people can be in the shoe and boot area at one time.
REI store in Troy, MI. is very serious about safety. Social distancing, masks, limited amount of people are the norm. I was very impressed. Hand sanitizer available throughout the store, employee at the door explaining the rules. If every business was run like REI, this pandemic would be under control.
No.
Yes
Yup, the resell the used REI products that have been returned at a discounted price.
Yes, and you can return items to the store too.
REI has intentionally not participated in "Black Friday" deals because they want people to enjoy the holiday. Before it was "one of the biggest shopping days of the year", it was just Thanksgiving break. They gave employees the time off to spend with their families and to enjoy the outdoors.
Yes they do
it's about $18 for the tube and labor. usually takes about 15 minutes. also it's about the same price for everything you need to do it yourself and they tell you how to do it too.
So does KLM bikes on Woodward and Rochester Bike Shop
Yes, they have whats called a garage sale a couple times a year.
You'd need to call the specific store. Good luck
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