Ardent Credit Union

Fm D

Service at this credit union is absolutely terrible and cause for concern. In April 2022, I followed Ardent’s procedure to close my checking account and send me my money in the form of a check. As of today, August 30, I still have not received my money from this credit union. I have repeatedly called to inform that I have not received the check. I have talked to Melissa, Jeffrey, Jason. Between all three of them, I have been told that 2 stop payments on the ‘lost’ check were processed and new checks reissued and mailed to me. In early August, Melissa and Jeffrey promised me that the reissued check would be sent to me for overnight delivery. When I still did not receive the check and had to call back again, Jeffrey disclosed that the check was inadvertently mailed regular mail and not overnighted as promised. And the attitude I get from all of them when I call to ask for my money. I will admit that I am not a pleasant customer when I call, not at this point. Interestingly, I have received 3 statements from Ardent in the mail since April to show the account was closed no money in it. However, I STILL have not received Ardent’s check. Beware if you are a current customer of Ardent Credit Union.

Christy Frazier

Everyone is very up beat and polite. They all are very efficient. No long wait time. Even on the phone, I have never had a bad experience with them…

Shelina

This credit union is horrible. They are behind on technology, as their cards do not have tap technology. Their branches are cashless which means u can not take out a large amount of money unless u “plan ahead” to make the withdraw from a sister branch. The interest rates are no better than any other regular bank. They do not make a distinction between ur account number and ur member number, which I learned is the same number, except for a few zeros. If u give ur member number instead of ur account number for automatic bill pay, the money will come out, but ardent will charge u $10….bcuz u gave ur member number instead of ur account number. But when u log into the app…it says clear as day what ur account number is. Only that’s not actually ur account number, it’s ur member number bcuz it has a few more zeros. I hope that confused u bcuz that’s how I felt when it was explained to me after I incurred the $10 fee. This is a bank disguised as a credit union. There are no special benefits for joining this credit union.

chip umsted

Worst bank. Been a member for nearly 15 years and nothing but trouble for the past 5. Run. Bank somewhere else that is modern and cares about their customers.