Factory Direct Appliance

Category: Appliance store

Address: 4431 121st St, Urbandale, IA 50323, USA

Phone: +15152532600

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Cheri Caldwell

May 25, 2022

Greg was very helpful. The store needs to be open Sat. so we don't have to miss work to be able to shop. That was the downside.

Aaron Widner

May 9, 2022

Terrible experience. Customer service is nonexistent. I purchased a washer and dryer set and was told it may be a couple of weeks. 12 weeks later the delivery guys showed up at my house with the dryer and NO washer. This was after I specifically said I did not want the delivery until both were available. The washer was still not available with no end in sight. Best they could do was refund my money. Three month waste of time. Livid!

Rory Tierney

Mar 25, 2022

Very nice and helpful staff

Jon Henderson

Feb 28, 2022

If you by something from them and then have a warranty issue, be prepared to get the run around on warranty work. They have a lot of excuses and little action. You will get "It's not their fault" or "I am very busy" and "this is our procedure"instead of resolving the issue. They use 3rd party service companies so each side just blames the other. In the end nothing gets done in a timely manner or fixed right the 1st time. Be prepared to waste a lot of your own time to insure they don't have to waste theirs.

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Questions & Answers

Why do you require my email?

Factory Direct Appliance | Jul 18, 2022
Factory Direct Appliance | Jul 18, 2022

We use your email to send you a confirmation of the order, and also we notify you via email when your order ships. Rest assured we do not sell any of your personal information including your email address.

Is Ferguson still open?

Factory Direct Appliance | Oct 16, 2020
Factory Direct Appliance | Oct 16, 2020

We must prioritize protecting the health of our associates, our customers and our community; therefore, this showroom is honoring appointments only at this time.

Do you sell washers and dryers?

Barbara Gibbel | Oct 17, 2019
Brian Bertness | Oct 17, 2019

Yes they do, and so much more. Great service too!

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